Technical Support Engineer - Federal (Night Shift)

Okta Federal is searching for a performance-driven Sr. Federal Technical Support Engineer - an engineer with a deep specialization in Identity and Access Management (IAM) and FedRAMP High/Moderate environments. In this role, you will be part of a frontline team supporting the identity infrastructure of the U.S. Federal Government.

• →Working Hours: Monday through Friday, 1500 to 0000 (3PM – Midnight) Pacific Time.
• →Holidays / On-Call: Regular weeklong and weekend on-call rotations as well as rotating holiday coverage are part of this position.
• →Citizenship Status: Due to the nature of this role working with Federal government entities, the ideal candidate must be a U.S. Citizen residing on U.S. soil.
• →End-to-End Ownership: Manage customer issues from initial contact through troubleshooting and root cause identification to final resolution.
• →Customer Advocacy: Act as a bridge between the customer and the company, ensuring a deep understanding of business impacts and driving timely problem resolution.
• →Service Excellence: Consistently meet or exceed KPIs related to response quality, timeliness, and the overall customer experience.
• →Cross-Functional Collaboration: Serve as the primary point of contact for internal and external stakeholders to ensure issues are resolved as expediently as possible.
• →Technical Documentation: Partner with the Engineering team to collect detailed information and document bugs for product issues impacting the customer base.

• Supporting Your Well-Being 
• Driving Social Impact 
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.