Okx2d ago

Senior Agent, Customer Service (Turkish Speaker)

Istanbulsenior

OperationsCustomer Support

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Quick Summary

Key Responsibilities

Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders,

Technical Tools

OperationsCustomer Support

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

Responsibilities

~1 min read

→Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
→Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
→Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
→Establishing and nurturing strong relationships with company partners and external stakeholders.
→Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
Ability to work independently in a fast-paced environment and deliver multilingual support.
Willingness to work according to a given schedule to support 24x7 language-related operations.
Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Nice to Have

~1 min read

Familiarity with cryptocurrency and/or finance-technology industry.
Working knowledge of CRM tools, such as Zendesk.
Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.

What We Offer

~1 min read

✓Competitive remuneration package

✓Yearly Performance Bonus

✓Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

✓Employee engagement, recognition and appreciation program.

✓Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

Listing Details

Posted: April 14, 2026
First seen: March 26, 2026
Last seen: April 16, 2026

Posting Health

Days active: 21
Repost count: 0
Trust Level: 69%
Scored at: April 16, 2026

Signal breakdown

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Okx

greenhouse

OKX is a global cryptocurrency exchange and Web3 technology company, offering trading, wallet services, and access to decentralized finance. Founded in 2017, it serves millions of users in over 100 countries.

Employees

5k+

Founded

2017

Domain

Jobs

External application · ~5 min on Okx's site

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