Okx1mo ago

VIP Relationship Manager

Istanbulmid

OtherVip Relationship Manager

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Quick Summary

Overview

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet,

Technical Tools

OtherVip Relationship Manager

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Role

~1 min read

We are looking for a VIP Relations Manager to manage high-value and institutional clients in Turkey, while also supporting selected day-to-day operational tasks for OKX TR.

This role sits at the intersection of client relationship management, operations, and internal coordination, ensuring an excellent VIP experience while maintaining operational stability. The position is an individual contributor role and requires strong ownership, sound judgment, and effective cross-functional collaboration.

Responsibilities

~1 min read

Act as the primary point of contact for VIP and high-value users in Turkey
Manage daily communication with VIP clients, ensuring timely follow-ups, clear explanations, and proactive updates.
Build trusted, long-term relationships by understanding client needs and ensuring a high standard of service.
Own the full lifecycle of externally sourced VIP users, including acquisition, onboarding, retention, and initiatives to improve user performance and satisfaction.

Support issue resolution for VIP and institutional users by working closely with Customer Support, Product, Engineering, Compliance, Risk, and Growth teams
Own VIP escalations end-to-end and drive issues to resolution with minimal user impact
Assist with day-to-day OKX TR operational tasks, including issue tracking, internal coordination, and follow-ups.

Identify recurring VIP or operational issues and contribute to process, tooling, or product improvement proposals.
Collaborate with global teams on system-level, product-related, or policy-driven cases.
Maintain structured documentation and provide clear internal status updates to relevant stakeholders.

Requirements

~1 min read

Bachelor’s degree in Business, Engineering, Economics, or a related field
Minimum 3+ years of experience in relationship management, operations, client services, or a similar role
Previous experience at a top-tier crypto exchange is required
Proven ability to manage high-value or demanding clients in a professional and structured manner
Strong operational mindset with the ability to prioritize, triage, and resolve issues independently
Excellent communication skills in English (written and spoken); Turkish proficiency required
High attention to detail, strong sense of ownership, and sound judgment under pressure
Comfortable working across multiple stakeholders and handling ambiguity
Resident of Turkey

Nice to Have

~1 min read

Experience working with VIP, institutional, or high-net-worth users
Exposure to regulated financial environments such as crypto, fintech, or payments
Understanding of the Turkish regulatory landscape, including MASAK and SPK
Experience using internal tools such as ticketing systems, data dashboards, or API-related workflows
Proactive working style with strong learning agility

What We Offer

~1 min read

✓Direct ownership of VIP relationships in a strategically important market

✓Exposure to both client-facing decision-making and operational problem solving

✓Close collaboration with global teams and regional leadership

✓Competitive compensation, learning opportunities, and long-term growth potential

What We Offer

~1 min read

✓Competitive total compensation package

✓Learning & Development programs and education subsidies

✓Team-building programs and company events

✓Wellness and meal allowances

✓Comprehensive healthcare schemes for employees and dependants

✓More that we’d love to share during the process

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process is subject to OKX’s Candidate Privacy Notice.

#LI-CL1 #LI-HYBRID

#LI-HYBRID

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Listing Details

Posted: March 16, 2026
First seen: March 26, 2026
Last seen: April 17, 2026

Posting Health

Days active: 21
Repost count: 0
Trust Level: 45%
Scored at: April 17, 2026

Signal breakdown

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Okx

greenhouse

OKX is a global cryptocurrency exchange and Web3 technology company, offering trading, wallet services, and access to decentralized finance. Founded in 2017, it serves millions of users in over 100 countries.

Employees

5k+

Founded

2017

Domain

Jobs

External application · ~5 min on Okx's site

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