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Multi Skilled Servicing Consultant (6-Month Fixed Term Contract)

Pinelandsmid
OtherConsultant
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Quick Summary

Key Responsibilities

Complying to the provisions of the Pension Funds Act and the Rules of the Fund. Ability to understand, interpret & apply various pieces of legislation to sets of facts.

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OtherConsultant

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

This position is for a Senior Administrator within the Wealth Service Centre, responsible for the processing of Retirement Fund Administration.
Complete knowledge of Retirement Fund administration from receipt of the transfer request to the finalization of the transfer.

This role requires knowledge of all matters regarding the processing of a Retiral transfer (In/Out and Section 14 Transfers, Death Claims. The individual applies this knowledge, skill & experience (acquired through specialization in this field) in an operational environment through own efforts.

Responsibilities

~1 min read

  • Complying to the provisions of the Pension Funds Act and the Rules of the Fund.
  • Ability to understand, interpret & apply various pieces of legislation to sets of facts. 
  • Probing skills & ability to interrogate information through professional interviews.
  • Consistent compliant process execution through the exercise of discretion and sound judgment with regards to the administration of the transfers.
  • Sound & defensible reasoning.
  • Maintain high level of teamwork to achieve the KPI’s.


Requirements

~1 min read

  • Matric and a minimum of 3 years working experience in the Financial Services Industry.
  • Degree is advantageous.
  • Computer literate - MS suite of products (Excel, Word, Schedule, E-mail, Internet).
  • Knowledge and experience of processing Retirement Fund Administration and Death Claims.
  • Ability to work under pressure, Initiative, Good judgement and problem-solving skills, analytical, good Interpersonal skills and positive attitude, ability to work both independently and within a team context.
  • Sound consultation, collaboration & influencing skills.
  • Disciplined planning / organizing skills & execution of duties.
  • Sharp servicing of all claim stakeholders.
  • Excellent verbal & written communication skills in this field.
  • Detail focused, thorough, analytical, and diligent.
  • Creative critical thinking skills.
  • Empathy

 

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Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Interpersonal Savvy
Manages Ambiguity
Manages Complexity

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent

08 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

Location & Eligibility

Where is the job
Pinelands
On-site at the office
Who can apply
Same as job location

Listing Details

Posted
October 3, 2026
First seen
October 3, 2026
Last seen
October 3, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
51%
Scored at
October 3, 2026

Signal breakdown

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Multi Skilled Servicing Consultant (6-Month Fixed Term Contract)