New Business Administrator

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

• Responsibilities include interpreting submitted documents, capturing the information, ensuring

compliance, and addressing technical challenges of an operational nature.

• Act as the first point of contact for technical issues related to issuing New Business and EBQs.

• Resolve minor or process-related issues directly where possible.

• Log IT incidents when technical system intervention is required.

• The role is individually accountable for delivering accurate and timely outcomes through own efforts

• Receive, review, assess and process transactions in accordance with the internal rules and

processes for Namibia

• Conduct detailed eligibility checks and benefit assessments.

• Identify irregularities or potential fraud and escalate where necessary.

• Ensure transactions are processed in line with policy terms and regulatory requirements (e.g.,

Namibian Product Rules).

• Analyse documentation for completeness and accuracy before finalizing transactions for

completion or payments.

• Strong communication skills with technical and non-technical stakeholders.

• Making calls to relevant stakeholders to verify information and assess potential payout.

• Respond to basic and advanced customer issues and complaints – escalate appropriately.

• Serve as the subject matter expert (SME) on New Business and EBQ processes and system

functionality.

• Provide guidance on correct system usage and troubleshooting steps.

• Trend Analysis and Continuous Improvement

• Identify opportunities to improve system processes, workflows, or user practices.

Provide advanced product/service information.

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

The Old Mutual Story!