Global Senior Account Director (Mat Cover)

• Oversee end-to-end delivery of global campaigns, ensuring seamless handovers, clear processes, and consistent execution 

• Own global campaign planning and forecasting, translating often ambiguous inputs into clear, actionable delivery plans 

• Ensure all timelines, milestones, and deliverables are met, proactively identifying and mitigating risks 

• Establish and maintain best-in-class operational processes to support scale, efficiency, and quality 

• Lead continuous improvement of workflows, identifying opportunities to optimise delivery across regions 

• Act as a primary escalation point for operational and delivery challenges across the global account 

• Proactively identify risks to delivery, timelines, or quality, and implement mitigation strategies 

 3. Commercial & Financial Management

• Support the Managing Partner in driving strong commercial performance across the account 

• Oversee resource planning and financial tracking across global activity 

• Ensure accurate billing, invoicing, and financial processes are maintained 

• Review and approve scopes, estimates, and out-of-scope requirements where appropriate 

• Identify opportunities to drive efficiencies and unlock additional value 

 4. Performance, Reporting & Governance

• Lead measurement and reporting frameworks, including MI and Global QBRs, performance tracking, and mid-year reviews 

• Ensure accuracy and integrity of account data, including timesheets and reporting outputs 

• Track account performance against KPIs and implement corrective action plans where required 

• Drive accountability and transparency across the global team 

• Maintain strong governance across all operational and delivery processes 

 5. Resource & Team Management

• Oversee global resource allocation and capacity planning, ensuring work is distributed effectively across teams 

• Lead recruitment, onboarding, and team evolution in line with account needs 

• Support and develop senior team members, fostering a high-performance culture 

• Set clear expectations, standards, and ways of working across the account 

• Ensure the team is structured and operating to deliver against client expectations and future growth 

 6. Transformation & Optimisation 

• Partner with the Managing Partner and Global leadership to embed long-term transformation initiatives 

• Support the implementation of new processes, tools, and ways of working across the global account  

• Contribute to strengthening OLIVER’s position as a strategic partner to the client 

 

What you need to be great in this role: 

Experience & Capabilities 

• Significant experience leading complex, global client accounts within agency environments 

• Proven ability to manage large-scale campaign delivery across multiple markets and teams 

• Strong operational expertise, with the ability to build and optimise processes at scale 

• Experience in commercial management, including forecasting, scoping, and financial oversight 

• Ability to manage senior stakeholders and navigate complex organisational structures 

• Experience across integrated creative, content, and production environments 

• Strong understanding of global delivery models and multi-market operations 

Skills & Behaviours 

• Highly organised, detail-oriented, and operationally strong 

• Excellent client management skills with the ability to build trust and credibility 

• Strong leadership presence with the ability to manage and motivate senior teams 

• Commercially aware with strong analytical and problem-solving skills 

• Confident communicator with clarity and precision 

• Proactive, solutions-focused, and calm under pressure 

• Ability to manage multiple priorities in a fast-paced, complex environment 

 

Req ID: 16733

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