Computational Linguist / Language Engineer

We are seeking a Computational Linguist to join our team. You will be part of a talented software team that delivers the latest in Conversational AI and Agentic technologies, bringing advanced voice solutions to quick-service restaurants (QSR) across the world. As part of that team, you will gain an under-the-hood understanding of all technologies involved in enabling conversational, omni-channel human-system interactions.

• Contribute to the design, development and testing of production-grade conversational AI systems.
• Work with customers to analyse and understand business requirements.
• Design the application in line with established usability principles and business requirements.
• Implement and test semantic models and conversation flow, using both machine learning and rule-based techniques.
• Analyse real-life human-system dialogs, assess overall system performance and identify improvement opportunities.
• Engage in QA activities, such as regression testing and end-to-end testing.

Technical / Professional Skills

• Junior-level programming knowledge is a strong asset.
• Ability to work with and analyse data to draw insights.
• Experience with dialog systems, either voice or chat based; experience in other production-level NLU/NLP/Agentic solutions is a plus.
• Experience consuming external systems such as web services.
• Knowledge of Java, Python, SQL and/or bash scripting.
• Familiarity with GitLab and Jira.

Soft / Behavioural Skills

• Excellent communication skills; customer facing.
• Ambition, enthusiasm and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail.
• Well organized for both team and solo assignments.
• Accountable within demanding deadlines.

Formal Requirements

• Academic degree in Computational Linguistics, Natural Language Processing, Computer Science, related field, or equivalent experience.
• Excellent command of English and Spanish.