Client Account Manager

We’re looking for a commercially minded Client Account Manager who understands the MSP / MSSP world and can take real ownership of client relationships.

This is more than traditional account management. You’ll work closely with MSP and cybersecurity leaders, understand their growth challenges, shape solutions, and identify opportunities to expand existing accounts.

You’ll have the autonomy to influence client strategy, proposals, retention, and revenue growth — with direct exposure to senior decision-makers.

• Build and manage strong relationships with MSP and cybersecurity clients

• Lead client conversations, uncover business challenges, and recommend the right solutions

• Own client retention, expansion, and upsell opportunities

• Create and shape commercial proposals and sales materials

• Act as a trusted advisor to MSP/MSSP owners and senior leaders

• Build relationships within MSP, MSSP, channel, and partner communities

• Take ownership of a revenue target tied to client retention and growth

• Existing relationships within the MSP / MSSP ecosystem

• Experience working with MSP-focused marketing or growth agencies

• Channel, partnerships, or referral-network experience

• Experience selling to technical B2B decision-makers

• Your experience is primarily coordination or task management

• You haven’t worked with MSPs, IT services, cybersecurity, or similar B2B technical buyers

• You prefer executing predefined processes rather than identifying opportunities

• You’re uncomfortable owning commercial conversations and revenue outcomes