HR Generalist - ONroute

Job Title: HR Generalist New Position: No Backfill: Yes Salary Band: Grade 6 ($56,800 - $72,500 mid)   About ONroute ONroute is the proud operator of 22 convenient plazas along Highways 400 and 401 in Ontario. Our locations deliver fresh and exciting food and beverage options, fuel, and amenities that enhance the public’s travel experience. Through strong brand partnerships, operational excellence, and a guest-first mindset, ONroute continues to evolve the future of roadside hospitality in Ontario.   About the Role Reporting to the Senior Human Resources Generalist, and as first point of contact to field operations employees, the Human Resources Generalist is responsible for communicating, deploying, and reinforcing company HR polices, practices, procedures and initiatives. The position requires knowledge and application of HR principles and practices, personnel administration, effective oral and written communication and listening skills, excellent interpersonal skills and the ability to effectively handle confidential information.  The position also requires the ability to promote an active workplace culture where people feel a sense of belonging and inclusion with an equal ability to engage in difficult workplace conversations and decision making.  Additional responsibilities include assisting with recruitment, retention and engagement of ONroute plaza roles, coaching managers on employee relations matters, and ensuring timely and accurate administration of HR records while maintaining compliance with company and provincial guidelines.     Key Responsibilities:  Responds to human resources-related inquiries as first point of contact for field teams.  Collaborates with field operations and human resources teams to develop, execute and maintain effective recruitment strategies and appropriate metrics including future staffing needs and trends  Interacts with operations managers and employees in order to proactively and reactive address human resources-related matters  Provides personnel policy and procedure guidance to operations managers and employees and helps ensure compliance  Provides guidance to operations managers on employee coaching, discipline and terminations of basic to moderate complexity, elevating to senior leadership as directed  Prioritizes complaints regarding workplace harassment and assists in any necessary investigations and disciplinary actions, elevating such complaints as required  Assists with the timely collection and presentation of facts and supporting documentation associated with legislative and legal challenges brought against ONroute  Leverage HR analytics and reporting to identify trends and insights related to employee turnover, recruitment, retention, and employee experience. Analyze data from turnover reports, exit interviews, stay interviews, recruitment metrics, and other HR reporting to identify opportunities, provide recommendations, and support operational decision-making. Support immigration and work authorization processes, including LMIA, OINP, and other applicable immigration programs. Maintain accurate and up-to-date employee immigration documentation, monitor work permit and application timelines, ensure required documentation and records are maintained, and provide guidance and support to employees and Operations throughout the process. Assists with benefits and payroll enrolments, changes, processing and discrepancies in partnership with third-party providers  Assists with attendance management including occupational and non-occupational related absences in partnership with operations managers, third-party providers and government agencies  Maintains talent management, development, performance appraisal and other employee life-cycle processes  Monitors employee morale and company culture and reports on findings  Timely and accurately maintains employee personnel records (HRIS)  Proactively maintains up-to-date knowledge of provincial employment law and compliance requirements  Proactively maintains up-to-date knowledge of business operations, SOPs, workforce management trends and provides input on workflow and process improvements   Assists with employee surveys, analysis, action planning and execution  Actively participates in field, team and company meetings and events  Assists with creation and delivery of SOPs, training programs, policy changes, and communications  Performs general administrative functions and other needed duties as required by the business      Qualifications & Experience College or university degree in human resources or related discipline  2-4 years of human resources generalist experience, preferably in a multi-unit restaurant or retail environment  Ability to speak, read and comprehend instructions, correspondence and policy documents, as well as converse comfortably with associates and confidently engage in difficult conversations   Requires leadership and self-motivating work skills to be part of a diverse work team under minimal supervision  Ability to work autonomously and prioritize multiple work projects and priorities as well as work effectively in HR, Operations and cross-functional work teams  Ability to support and respond to the needs of a 24-hour day, 7 day per week work environment that may require occasional evenings and weekend support on limited notice  Passion for the industry and the people and customers that drive it  Requires strong knowledge of HR technical subjects; proficiency with Ceridian Dayforce HRMS  CHRP or CHRL designation are considered asset  Computer literate (e.g. MS Office, HRIS) with proven ability to prepare documents, spreadsheets and presentations    Additional Requirements Ability to travel regularly to plaza locations across Ontario. Minimum of 3 days per week in office and/or plaza locations.   ONroute is committed to a diverse and inclusive workplace for all. We have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and applicants. Accommodation during the application process is available on request.