Customer connectivity engineer

Job Summary

As a Customer connectivity engineer, you will work in international teams focused on customer experience and satisfaction, installing, coordinating and operating global connectivity solutions for multinational organizations. Specifically, you will support our customer teams and the 24x7 Mission Control Operations Center in close collaboration with our customers. You will be responsible for managing and delivering connectivity solutions to our customers. Your analytical Mindset Combining with a customer-service-first approach will help you thrive. Ideally, you have Networking knowledge or are eager to acquire this knowledge to successfully drive customer happiness.

You will

• Learn about the Open Systems service portfolio, connectivity solutions, and operational processes.
• Connectivity related administration tasks incl. order and RFS date tracking, ISP quality assurance and connectivity delivery handover.
• Design, deploy and maintain WAN solutions using technologies such as SD-WAN and leased line
• Work with ISPs and telecom providers for provisioning and issue resolutions.
• Manage circuit Upgrades, migrations and service decommissions.
• Project management and logistics, coordination, and communication.
• Implement network redundancy, failover, and high availability solutions.
• Monitor WAN performance, latency, and packet loss. Perform root cause analysis.
• Contribute excellent customer connectivity experience and delivery of the best possible connectivity to our international customers.
• Work in close collaboration with the Customer Operations and Project Management teams.
• Provide first-class connectivity expertise and support to our customer connectivity requests and incidents by working in our Mission Control Operation Center, which provides 24x7 support.

Required

• Strong experience with WAN technologies (SD-WAN, MPLS, VPN, IPSec).
• Deep knowledge and experience of TCP/IP, BGP, QoS, DNS, DHCP and network monitoring tools
• Prior work with ISPs and multinational organizations on connectivity projects.
• Highly motivated to learn new skills in training programs offered by internal domain experts and colleagues.
• Customer-facing English on the phone, under pressure, with technical and non-technical counterparts.

Preferred

• Bachelor's degree/Diploma in Connectivity/ Administration/ Communication/ Computer Science/ or related field.
• MSP or carrier background operating against external SLAs.

About Open Systems:

Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams and ensure affordable and predictable costs.

What we offer:

Want to join a team that enjoys making secure connectivity simple for our customers? You’ll be among people who believe in:

Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes. Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first. Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity. Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.

Concretely, that means:

• Boot camp onboarding. You arrive with strong fundamentals. We take you to expert on our stack.
• Heavy investment in training. Deep technical courses and exchange programs across our global engineering teams.
• Flexible hours. Our engineers in India have shaped this into something that works for their lives, not a policy on paper.
• Competitive compensation.

As a testament to this, Open Systems has been recognised as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.

We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered.

Discover more at open-systems.com#LI-HG1