Head of Client Success, MENA

OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors.

We seek an experienced Head of Client Success, MENA to ensure the satisfaction and retention of our institutional clients, and to build the client success team for the region. As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.

• Analyze client trading data to identify opportunities for volume growth and cost savings.
• Create regular reviews showcasing platform value and optimization opportunities.
• Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.

• Build and hire the MENA client success team, sequencing roles against regional growth.
• Set the operating rhythm: account planning cadence, coverage model, and escalation paths.
• Coach and develop the team, owning their performance and progression.
• This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you.

• Manage smooth client ramping processes, including technical integration and training.
• Coordinate with internal teams to resolve any trading or settlement issues promptly.
• Provide regular reporting on client health metrics and growth opportunities.
• Collect and organize client feedback for product and service improvement.

• Serve as the primary point of contact for institutional clients' day-to-day FX trading needs
• Monitor client trading patterns, volumes, and pricing to ensure optimal execution.
• Work with trading teams to understand their workflows and identify efficiency opportunities.

• 6+ years of experience in client-facing roles with financial services institutions
• 8+ years of overall professional experience.
• Strong understanding of FX markets, trading operations, and treasury workflows
• Experience in analyzing trading data and creating actionable insights
• Proven track record of growing institutional relationships
• Based in Dubai, with the right to work and willingness to travel across the GCC

• Experience with FX trading platforms or financial technology products
• Understanding of API integrations and trading system workflows
• Background in treasury operations or institutional trading
• Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA
• Existing relationships across regional exchange houses, MTOs or PSPs

• Ability to analyze trading patterns and identify optimization opportunities
• Strong project management skills for coordinating complex client implementations
• Experience working with both technical and business stakeholders
• Track record of growing institutional relationships through data-driven insights
• Holds margin under pressure rather than defaulting to discounting
• Advanced fluency with AI tools, applied as a core part of how you work