Openpayd4mo ago

Customer Success Manager

Sofia · SofiaFull-timemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Who are we? At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy.

Technical Tools

Customer Success ManagerCustomer SuccessCustomer

Who are we?

At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.

The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.

A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.

Proven experience in a Customer Success, Account Management, or Relationship Management role, ideally within the fintech or payments sector.

Support clients in understanding and navigating international payment processes, including IBAN, SEPA, and SWIFT transactions.

Monitor client satisfaction and proactively address issues to reduce churn and improve retention.

Conduct regular check-ins, business reviews, and performance reporting for key accounts.

Collaborate with internal teams (Product, Compliance, Support, etc.) to ensure client needs are met.

Provide product training, guidance, and best practice recommendations.

Support onboarding of new clients and ensure a smooth transition to the platform.

Identify opportunities for account expansion and upselling.

Maintain accurate client records and engagement notes in CRM systems.

Gather client feedback and contribute to product improvements.

Proven experience in a Customer Success, Account Management, ideally within the fintech or payments sector.

Understanding of international payment systems, including IBAN, SEPA, and SWIFT.

Exceptional verbal and written communication skills, with the ability to manage both technical and non-technical stakeholders.

Ability to translate complex financial or technical topics into simple, actionable insights for clients.

Confident in handling client issues calmly and efficiently, especially in high-pressure or regulated environments.

Highly organized, detail-oriented, and self-motivated, with the ability to manage multiple client accounts.

Comfortable working with CRM tools, helpdesk systems, and other customer-facing platforms.

Collaborative team player with a customer-first mindset and a passion for delivering best-in-class service.

Confident to manage own workload, coordinate with other members of the legal team, act independently, and seek out information required to deliver successful outcomes

Flexible & open minded approach, including taking on additional tasks or changes to the role as required

Ability to do work with support rather than high levels of hands on supervision

Health Insurance

MultiSport card subsidised

Hybrid model of working

Personal Training allowance

25 days annual leave plus bank holidays and an extra day for your birthday

Extended leave for long service

Early Friday finish