Invoice Processing Specialist | Remote

• Strong numerical accuracy and attention to detail.
• Excellent written English with the ability to create clear and concise notes.
• Experience reviewing invoices, payment information, or financial records.
• Strong ability to identify discrepancies and potential duplicates.
• Good organizational and time-management skills.
• Ability to work accurately in a high-volume environment.
• Strong problem-solving and follow-up skills.
• Ability to work independently and follow established procedures.
• Ability to work a schedule that overlaps with U.S. Eastern Time business hours.

We are looking for a detail-oriented Invoice Processing Specialist to manage and verify invoices associated with medical records requests.

In this role, you will review incoming invoices, match them to the appropriate requests, verify amounts and payment requirements, process payments, and resolve discrepancies or disputes. The position requires strong numerical accuracy, attention to detail, and the ability to identify potential duplicate or fraudulent payment requests.

• →Manage the Invoice Queue: Review and process incoming invoices daily, prioritizing overdue items and time-sensitive requests.
• →Match and Verify Invoices: Confirm patient, provider, record type, invoice details, and payment amounts before processing.
• →Identify Duplicates: Review potential duplicate or near-match invoices and verify whether they represent legitimate charges before payment.
• →Apply Payment Limits and Requirements: Process payments within approved limits and route amounts exceeding authorized limits for the appropriate approval.
• →Review Fees: Identify potentially incorrect or disallowed fees and initiate the appropriate dispute or escalation process.
• →Process Payments: Make payments through credit card, online provider portals, prepayment systems, mailed checks, or other approved methods.
• →Resolve Payment Disputes: Follow up on duplicate charges, incorrect fees, refunds, or other payment issues and maintain clear documentation of each resolution.
• →Maintain Payment Records: Keep accurate records of invoices, payments, disputes, approvals, and related communications.
• →Verify Payment Information: Follow established procedures to verify changes to vendor payment details using trusted contact information before processing payments.
• →Follow Internal Procedures: Ensure all payments and invoice-processing activities follow established approval, documentation, and security procedures.

Shortlisted candidates may be asked to complete a timed skills assessment independently and without the use of AI tools.

The assessment may evaluate:

• Duplicate invoice detection
• Invoice-to-request matching
• Accuracy when reviewing amounts, dates, and invoice information
• Navigating online invoice and payment portals
• Understanding payment approval requirements
• Fraud awareness and payment verification
• Handling payment disputes and refunds
• Accuracy, judgment, and attention to detail

Experience in any of the following areas is an advantage:

• Accounts payable
• Invoice processing
• Vendor payments
• High-volume payment processing
• Healthcare billing or revenue cycle operations
• Payment reconciliation
• Payment disputes and refunds
• Excel or Google Sheets
• Medical records or healthcare information processes
• Experience using healthcare or records-related vendor portals

• Invoice processing
• Accounts payable
• Payment verification
• Data and numerical accuracy
• Duplicate detection
• Reconciliation
• Payment dispute resolution
• Fraud awareness
• Spreadsheet management
• Attention to detail
• Organization and follow-through
• Written communication