Senior Professional Services Engineer

The Senior Professional Services Engineer will play a key role in delivering OPSWAT solutions to customers, providing ongoing managed services, and operating as a trusted technical advisor. This individual must bring strong cybersecurity expertise, deep experience in SOC environments, and hands-on skills across system administration, cloud, networking (IT & OT), and operational security workflows. This is a customer-facing role requiring excellent communication, strong project management capabilities, and the ability to lead complex deployments, run SOC operations, and deliver ongoing monitoring, analysis, and remediation services. 

• Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments. 
• Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions. 
• Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams. 
• Provideexpert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows. 
• Deliver technical workshops, product training, and knowledge transfer sessions.
• Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services. 

• Run 24x7/8x5 SOC operations depending on service scope.
• Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS). 
• Lead threat investigations, incident triage, and escalation to customer teams.
• Build and implement detection rules, playbooks, and incident workflows.
• Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement. 
• Ensure SLA adherence and high-quality service delivery.

• Own project planning, execution, and delivery for Professional Services engagements.
• Create and manage project plans, timelines, risks, documentation, and stakeholder communication. 
• Coordinate across internal teams including Product, Engineering, Support, and CS.
• Manage multiple customer projects simultaneously while meeting delivery deadlines.

• Prior experience working in a SOC environment and delivering SOC services.
• Familiarity with SOC tools & technologies such as:
  • SIEM (Splunk, QRadar, Sentinel) 
  • SOAR platforms 
  • EDR/XDR solutions 
  • Vulnerability management 
  • Threat intelligence platforms 
• Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001.

• Security certifications such as CISSP, CISM, CEH, GCIH, GCIA.
• Cloud certifications (AWS/Azure/GCP).
• Networking certifications (CCNA, CCNP).