Customer Success Manager (Japan)

JapanRemotefull-timemid

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Develop and maintain strong relationships with key customer stakeholders in the APAC region, creating strategic plans that align with their business objectives to drive mutual success and growth.

Technical Tools

Customer Success ManagerCustomer

Having surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

As a Customer Success Manager at Optro, you will play a pivotal role in ensuring our clients' success and satisfaction within the APAC region. This is a unique, high-impact opportunity to help build our regional team from the ground up, contributing to the growth of a thriving company and making a real impact in the lives of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products, and drive long-term relationships.

Responsibilities

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What We Offer

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✓Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!

✓Monthly work from home allowance - varies by location

✓Benefits depend on location but include statutory coverage

✓Competitive compensation & bonus program

✓Annual leave and holidays

✓Employee resource groups

✓Opportunities for team and company-wide get-togethers!

Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.