Senior Client Enablement Consultant (Remote)

We are looking for a Senior Client Enablement Consultant to join the Client Enablement team in the United States on a remote basis. In this role, you will engage with customers throughout implementation and BAU to drive adoption of Opus 2’s Cases solution via both end-user and train-the-trainer training.

We require a smart, hardworking and driven individual who thrives in a fast-paced environment and can confidently deliver engaging technical training clearly and precisely and demonstrate an understanding of the legal workflows that Opus2 solutions support.

• →Lead training sessions on the Opus 2 software ensuring participants can make full use of the solution.
• →Support, and eventually lead, training workshops to include custom / ad-hoc training to end-clients.
• →Create and adapt training content / materials required to deliver and support all educational activities.
• →Organise and plan training sessions with clients to ensure their core needs are covered.
• →Maintain a record of all client training including who has attended and how long the session lasted.
• →Ensure client success and offer support after initial training has been conducted to build long-lasting relationships with clients.
• →Record and review customer feedback captured during training, to pass feedback to necessary internal stakeholders, and close the loop by reverting to the original client with comments / resolutions.
• →Deliver training to internal teams to include new solution areas and product enhancements and new features.
• →Become a trusted advisor to our clients, and an advocate for Opus 2 and its software.
• →Become a domain expert in solution areas, understand the competitive landscape and be able to articulate the benefits of the Opus 2 platform.

• 2+ years’ experience in a software training role.
• Previous work experience within LegalTech or a law firm is advantageous.
• Bright, engaging and thinks on their feet.
• Professional, courteous and confident communicator.
• Proactive and flexible attitude to work in a fast-paced software company.
• Extremely well organised.
• Ability to work on their own initiative.
• A good understanding of computer hardware and software.