Director of Projects (Construction)

The Director of Projects is a leader within the construction division that is accountable for client satisfaction, revenue retention, and organic revenue growth within their accounts. This role leads the Projects department in strategic planning and execution of capital construction projects, managing a concurrent portfolio of active buildouts, renovations, and rollouts.

This position is equally responsible for (1) delivering projects on time, on budget, and to specification, (2) expanding the commercial relationship within existing accounts through proactive identification of new project opportunities, (3) partnering with the Sales team to pursue and win new project business, and (4) serving as a technical resource for client-facing conversations and internal support & development. The Director of Projects reports to the VP of Construction, Leo FS and is a member of the divisional leadership team.

• Develop and grow relationships among key stakeholders for assigned project accounts, acting as the client's single point of accountability from scope through closeout.
• Own client satisfaction and retention for project accounts, conducting regular business reviews and identifying at-risk relationships before they escalate.
• Drive organic revenue growth within existing accounts by proactively identifying capital project opportunities through site visits, client conversations, and coordination with the Repair & Maintenance, Planned Maintenance, and Specialty divisions.
• Partner with the Sales team to pursue new project business, including participation in client presentations, RFP responses, site walks, and proposal development.
• Collaborate with Customer Success Managers (CSMs) as a technical subject matter expert, supporting CSM-led client conversations with project feasibility, scoping, and estimating insight. This is a critical cross-functional partnership as the CSM role scales across the organization.
• Build and maintain a network of client-side contacts across facilities, construction, and procurement functions to deepen account penetration.
• Present client performance insights, pipeline status, and growth opportunities during recurring executive and leadership meetings.
• Establish and be responsible for achieving annual revenue growth targets for assigned project accounts, including maintaining specified margin levels.

The Director of Projects manages a portfolio of concurrent construction projects at varying scales. Capacity expectations are structured as follows:

• Large-scale projects ($500K+): Ability to manage 1–2 active projects concurrently, with supporting project management resources as needed.
• Standard buildouts ($250K–$500K): Ability to manage up to 3 active projects concurrently through the full project lifecycle.
• Smaller-scale projects ($5K–$250K): Additional oversight responsibility for estimates, proposals, and execution quality, which may be delegated to project managers on the team.

• →Prepare and deliver high-quality project estimates, ensuring competitive pricing that protects target margins.
• →Review architectural plans, specifications, and project documentation to ensure proper scoping and execution.
• →Manage the full proposal lifecycle for clients and vendors, including budgeting, pricing strategy, and contract negotiations.
• →Conduct site visits to evaluate project progress, quality, and margin improvement opportunities.
• →Coordinate with third-party staffing providers and subcontractors for on-site project supervision to meet client expectations and timelines.
• →Oversee quality control processes to ensure deliverables meet established standards and contractual commitments.
• →Proactively manage project risks, including schedule, budget, safety, and compliance risks, and ensure adherence to legal and industry regulations.

• Accountable for project margin, cost control, and change order management within the departmental P&L. This includes job-level profitability tracking and variance analysis against estimates.
• Manage department operating expenses (OPEX) and identify cost-saving and efficiency improvement opportunities.
• Conduct job cost audits to ensure ethical standards are upheld, margins are protected, and opportunities to exceed client expectations are identified.
• Foster effective vendor and supplier relationships and lead pricing and service negotiations to optimize project economics.
• Establish, monitor, and report on key performance indicators (KPIs) including project margin, on-time delivery, client satisfaction, and revenue growth.

• Hire, develop, and mentor senior-level project managers, building a bench of leaders who can independently manage complex projects and client relationships.
• Deliver comprehensive performance feedback and support career development for all direct reports.
• Regularly coach, develop, and evaluate team members, maintaining a clear understanding of individual strengths and development areas.
• Lead departmental workflow optimization to improve processes, reduce project cycle times, and increase capacity.
• Allocate resources effectively, including staff, technology, subcontractors, and budgets, to support concurrent project demands and department goals.
• Foster team engagement through collaborative planning that promotes productivity, accountability, and a continuous improvement culture.
• Address employee relations concerns and escalate to the VP of Construction, Leo FS and Human Resources as needed.

• Demonstrated ability to define, resource, and execute an account strategy that increases revenue within assigned accounts to target margins.
• Complete ownership of client relationships that generate revenue within the assigned portfolio, with the ability to identify and communicate client goals at the corporate, business unit, and site levels.
• Ability to lead multiple concurrent construction projects and be accountable for the outcome of each, including schedule, budget, and client satisfaction.
• Construction estimating fluency: ability to prepare accurate estimates for buildouts, renovations, and rollouts ranging from $5K to $750K+, including reading and interpreting architectural drawings and specifications.
• Direct communicator who clearly articulates financial and timeline impacts to leadership and clients, with the confidence to deliver difficult messages without hedging.
• High level of cross-functional collaboration with Sales, Customer Success Managers, and the other divisions to deliver integrated client solutions and pursue new business.
• High desire to coach, mentor, and build a bench of project managers capable of independently managing complex projects and client relationships.

• 7–10 years of progressive experience in construction project management, facilities construction, or capital project delivery, with at least 3 years in a supervisory or leadership role managing project managers.
• Demonstrated experience managing construction projects in the $250K–$750K+ range, including multi-site rollouts, buildouts, and renovations.
• Proven track record of client relationship ownership and organic revenue growth within existing accounts.
• Experience managing concurrent project portfolios (3+ active projects simultaneously) without degradation in quality or client satisfaction.
• Bachelor's degree in Construction Management, Engineering, Business Administration, or related field, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

• Experience in facilities management services, multi-site retail, healthcare, or commercial construction environments.
• Prior experience in a services business (not just owner-side or GC-side), with understanding of how FM providers deliver project work to end clients.
• PMP, CCM, or equivalent project management certification.
• Experience with business development or sales support activities, including RFP response and client presentations.
• Familiarity with national account program structures and enterprise client expectations.

This position has direct supervisory responsibility for Senior Project Managers, Project Managers, and Project Coordinators within the Projects department.

Leo determines compensation based on the cost of labor across several US geographic markets. Total compensation for this role ranges from $150,000 – $250,000, inclusive of base salary and annual performance bonus. Final compensation will be determined based on a number of factors including market location, job-related knowledge, skills, and experience