Information Systems Director

The mission of OrthoAlaska is to deliver extraordinary, individualized healthcare to all Alaskans and visitors, restoring their health and function following injury or illness and maximizing their ability to fully engage in all life has to offer.

The Information Systems Director leads day-to-day IT operations for OrthoAlaska, LLC, a multispecialty practice in orthopedics, primary care, and rheumatology. The Director manages the IT team, keeps clinical and business systems secure and available, and turns the COO’s technology strategy into delivered projects. The role is hands-on: the Director leads the team and also steps in on escalations, vendor issues, and system changes.

• Supervise, schedule, and develop IT staff, Medical Records; set priorities, assign work, and conduct performance reviews.

• Manage the help desk and on-call rotation, including weekend coverage, to meet service-level targets.

• Recruit, onboard, and cross-train staff to reduce single points of failure.

Clinical and business systems

• Oversee availability, upgrades, and vendor support for the EHR and practice management system (NextGen), PACS/RIS (NovaRAD), and other clinical applications.

• Coordinate HL7 and other interfaces with labs, imaging, hospitals, and health information exchanges; lead interface troubleshooting.

• Partner with clinical and revenue cycle leaders on template changes, workflow improvements, and reporting needs.

Infrastructure and operations

• Manage networks, servers, telephony, Microsoft 365, endpoints, and backup systems across all clinic locations.

• Maintain documentation, asset inventory, change management, and standard operating procedures.

• Own disaster recovery and business continuity plans; test them at least once a year.

Security and compliance

• Implement and monitor security controls that meet the HIPAA Security Rule, including access reviews, patching, and endpoint protection.

• Support the annual security risk analysis and remediation plan; lead incident response with the COO and Compliance.

• Run security awareness training and phishing exercises for staff.

Projects, vendors, and budget

• Plan and deliver IT projects on schedule and within budget, including new clinic openings and system rollouts.

• Manage vendor relationships, contracts, licensing, and business associate agreements.

• Prepare the operating and capital budget requests for the COO and track spending.

• Report IT metrics, risks, and project status to the COO and leadership.

• Office and clinic environment; regular movement between clinic locations.

• Must be available for after-hours and weekend escalations as part of the on-call rotation.

• Able to lift and carry up to 50 pounds (equipment, servers), and to work in server rooms and network closets.

• Prolonged periods at a computer and on the phone.

Bachelor’s degree in information systems, computer science, or a related field, or equivalent experience

Preferred

Master’s degree (MIS, MBA, or health informatics)

7+ years in IT, including 3+ years supervising IT staff

Preferred

Experience in a physician practice, ambulatory, or hospital setting

Hands-on experience with enterprise networks, Microsoft 365, and Windows server environments

Preferred

NextGen, NovaRAD or other PACS, and HL7 interface engines

None required

CompTIA Security+, CISSP, CHPS, ITIL, PMP, or Microsoft 365 certifications

Valid driver’s license; able to pass a background check

Experience supporting multiple sites in Alaska

• Working knowledge of HIPAA privacy and security requirements and how they apply to IT operations.

• Strong troubleshooting across networks, applications, interfaces, and end-user devices.

• Ability to explain technical issues clearly to physicians, clinic staff, and executives.

• Sound judgment when setting priorities during outages and competing requests.

• Project management skills: scoping, scheduling, budgeting, and managing vendors.

• Ability to coach staff, delegate effectively, and build a service-focused team culture.

• Strong written documentation habits, including SOPs, change records, and incident reports.

OrthoAlaska, LLC is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.