Patient Experience Concierge- Front desk

Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

The Patient Experience Concierge creates a welcoming, hospitality-driven experience for every patient from arrival to departure. This role combines exceptional customer service with front-office responsibilities, including scheduling, registration, insurance verification, financial transactions, EMR documentation, and patient flow coordination. The Concierge ensures accurate records, efficient operations, seamless communication, and compliance with HIPAA and all applicable regulations while supporting a positive patient experience and the overall success of the practice.  This position is designed as a patient-facing, standing workstation role. The Concierge is expected to perform the majority of essential job functions while standing and moving throughout the reception and patient-facing areas of the practice. Frequent walking, prolonged standing, and active presence in patient areas are essential components of delivering the expected hospitality-focused patient experience.