Senior Product Manager, Payments

Oura is looking for an experienced Product Manager to join our Commerce team to focus on payments. Our mission is to expand Oura’s reach to various commerce channels, all around the world, and power an ecosystem of partners and services to help our members achieve their desired health outcomes. The Commerce team at Oura is responsible for all the ways members acquire and onboard Oura products and services. Our team covers several distinct commerce channels - direct to consumer and business to business. We are also responsible for the member experience. 

Payments is an integral part of the purchase and member experience. With 43 countries supported and growing each year, we need to earn the trust of our members and future members by providing an experience that builds and reinforces trust with every interaction. The Payments PM will work across the entire stack - from member experience all the way to settlement and reconciliation. At every point, the Payments PM will ensure that we’re scaling while improving operational efficiency.

This role is open to U.S. candidates only. This role can be fully remote or a hybrid of remote/in-person if based in the San Francisco Bay Area. 

• →Lead the Payments team. 
• →Establish the Payments team’s strategic importance and business value. 
• →Craft the vision and strategy for the Payments team, and communicate the business value of payments to stakeholders.
• →Collaborate with engineering on the team roadmap, bringing context to business objectives and craft frameworks to help the team make decisions. 
• →Actively collaborate with engineering on service oriented architecture development across all phases of development - design, build, migrate, and operationalize.
• →Collaborate with the other commerce teams  on shared service development, migration, and ongoing development. Deeply understand their challenges now and in the future to build the right solutions.
• →Partner with operational teams - customer experience, member experience, finance, etc. - to set and achieve organizational goals.
• →Work directly with payment providers - on integrations, roadmap development, and operational improvements. Enforce partner accountability.

We would love to have you on our team, if you have:

• 8+ years experience as a product manager, with a focus on payments. Bonus if in an ecommerce setting.
• Payments experience that extends far “into the stack” - from frontend user experience optimization, to integration, to ongoing operations, to finance.
• Experience in payments infrastructure such as vaulting, ledger systems, routing, tokenization, and optimization. 
• A deep understanding of how card payments work, and how to operate within a payments partner ecosystem. Ideally experience in managing partner relationships, including ongoing accountability and negotiations.
• Excellent communication and collaboration skills, with the ability to work effectively across disciplines on a distributed team. Experience in enterprise/B2B ecommerce on a global scale.
• Demonstrated ability to collaborate well with engineering, and be their internal champion.
• Enough technical knowledge to be “dangerous.” You can write an API spec but not necessarily code to it.
• Experience with different levels of scale. Understanding that the tools and tactics used at early stages might be different from middle stages and large scale stages.
• Excellent prioritization skills, developing frameworks to help distributed teams make decisions and execute.
• Humor, grace, and patience to build on Oura’s core values in a fast paced, high growth environment.