Automotive Service Advisor

Maltamid

OtherAutomotive Service Advisor

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Quick Summary

Key Responsibilities

Set up and schedule appointments to ensure that the workshop’s availability is maximized.

Technical Tools

OtherAutomotive Service Advisor

Responsibilities

~2 min read

→Set up and schedule appointments to ensure that the workshop’s availability is maximized.
→Answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly.
→Create job cards and attach the relevant documents correctly, such as: VHC, vehicle information and recalls.
→Create purchase orders and input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the team leaders.
→Identifying recalls and immediately inform all clients affected, take immediate action, and process all information / job cards.
→Notify client if technical campaigns are found, update and maintain records of such findings and attach to job cards if necessary.
→Allocate and monitor ‘client waiting’ appointments correctly.
→Communicate and keep team leaders abreast regarding the status of works, queries, etc.
→Monitor the daily log sheet.
→Contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs; upon approval, update team leaders accordingly.
→Confirm with clients any additional / future repairs / ordering of parts.
→Identify repeat repair concerns and process job cards to the team leaders for immediate action.
→Prepare weekly job cards for filing and warranty job cards for processing.
→Contact customers for vehicle collection.
→Request approvals for Government purchase orders and vehicle collection.
→Register service packs for new vehicles and upgrade existing service packs.
→Process cash deposits when necessary.
→Prepare detailed cash and warranty invoices for vehicle collection outlining all services rendered.
→Handle invoicing of credit accounts and internal job cards including PDI.