Front Office Executive

Our client is a well-established hotel located in the heart of Valletta, offering a modern and high-quality guest experience with a strong focus on personalised service and attention to detail.

They are looking for a professional and guest-focused Front Office Executive to join their team and contribute to the smooth operation of the Front Office Department.

As a Front Office Executive, you will be one of the main points of contact for guests throughout their stay. You will be responsible for delivering a warm, professional, and efficient service while assisting with daily reception operations.

The ideal candidate will be confident, organised, and passionate about hospitality, with the ability to anticipate guest needs and handle requests professionally.

• →Welcome guests and provide a warm and professional first impression.
• →Handle check-ins and check-outs efficiently and accurately.
• →Assist guests with enquiries, requests, recommendations, and general information throughout their stay.
• →Manage reservations, room allocations, payments, and guest accounts as required.
• →Respond to telephone calls, emails, and other guest enquiries in a professional manner.
• →Coordinate with Housekeeping, Food and Beverage, Maintenance, and other departments to ensure a seamless guest experience.
• →Handle guest complaints and requests professionally, ensuring appropriate follow-up and resolution.
• →Provide information about the hotel, its facilities, and local attractions and services.
• →Maintain accurate guest records and ensure all Front Office procedures are followed.
• →Assist with luggage, transportation arrangements, and other guest services when required.
• →Ensure the reception area and Front Office operations are maintained to a high standard.
• →Promote hotel services and facilities where appropriate.
• →Carry out other Front Office and guest-related duties as required.

• Currently residing in Malta.
• Previous experience in a Front Office, Reception, Guest Relations, or similar hospitality role is preferred.
• Strong customer service and interpersonal skills.
• Excellent communication skills in English, both written and spoken.
• Additional languages are considered an advantage.
• Professional, friendly, and well-presented approach.
• Strong organisational and multitasking skills.
• Ability to remain calm and professional when handling guest requests or complaints.
• Good computer skills and the ability to learn hotel systems quickly.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Ability to work effectively both independently and as part of a team.
• A genuine passion for hospitality and delivering an exceptional guest experience.