Major Account Specialist

• →Provide day-to-day administrative and operational support to the inside sales team
• →Manage new customer onboarding, including account setup and coordination with internal teams
• →Process sales orders, service orders, and related documentation accurately and efficiently
• →Monitor and maintain customer accounts to ensure timely follow-up and resolution
• →Answer high-volume inbound phone calls and emails in a professional and timely manner
• →Update and maintain CRM systems and internal tracking spreadsheets
• →Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences
• →Assist with reporting, documentation, and special projects as requested by leadership
• →Troubleshoot customer issues and escalate when necessary to ensure prompt resolution

• 2+ years of experience in administrative support, customer service, sales support, or account coordination
• Strong proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent communication skills, both written and verbal
• Strong attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines
• Professional phone presence and customer-first mindset
• Ability to work independently while also collaborating with a team

• Be a key support partner to major accounts and internal sales teams
• Clear opportunities for growth within sales support, operations, or account management
• Ongoing training and professional development
• Supportive, team-oriented culture

At Pacific Office Automation, we believe diverse perspectives strengthen our teams and our results. We are committed to fostering an inclusive workplace where all employees feel valued, supported, and empowered to succeed.

If you’re looking for a role where your organizational skills, customer service experience, and attention to detail truly matter — we’d love to hear from you. Apply today!