Retail Operations Advisor

Hong Kong·Hong Kongmid

OtherAdvisor

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Quick Summary

Overview

FOREVER US Step into the world of Forever New, where fashion meets confidence and every moment is designed to make it her moment.

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OtherAdvisor

Step into the world of Forever New, where fashion meets confidence and every moment is designed to make it her moment. From our Melbourne beginnings 20 years ago to more than 450 stores globally, Forever New continues to evolve - creating beautiful, feminine fashion underpinned by strong commercial thinking and global sourcing expertise.

What We Offer

~1 min read

As a valued member of the Forever New family, you’ll not only enjoy exciting rewards and benefits, but also be part of a team that genuinely appreciates your talent and contribution.

✓Enjoy a generous 40% employee discount, including periodic family & friends offers

✓Coffee lover? Indulge in daily subsidised coffee and lunch at the café downstairs

✓Celebrate loyalty and life moments with birthday and loyalty leave

✓Gain recruitment referral incentives for bringing exceptional talent into the team

✓Take part in wellbeing and sustainability initiatives, supporting both you and the planet

✓Grow with continuous learning and development programs

✓Be recognised for your contributions through awards and recognition programs

✓Enjoy subsidised car parking and a vibrant Richmond head office location

✓Gain exposure to a global business operating across 5 continents

We’re now looking for a Retail Operations Advisor to join our Retail Support team and help drive operational excellence across our store network. This is a fast-paced, detail-driven role where you’ll support the delivery of a world-class retail operation. Working closely with the Chief Retail Officer, Head of Retail Support and broader Retail team, you’ll play a key role in improving processes, supporting stores and delivering impactful business initiatives.

Responsibilities

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→Support stores and field teams with operational queries and IT escalations
→Drive efficient retail processes and create clear Ways of Working (WoWs)
→Act as the retail voice across business projects, including system testing and rollout
→Monitor and support omni-channel fulfilment performance
→Analyse reporting to identify operational improvements and efficiencies
→Partner with stakeholders to enhance store operations and customer experience

Requirements

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Retail experience with strong operational understanding
Highly organised with exceptional attention to detail
Strong problem-solving skills with the ability to manage competing priorities
Confident working in a fast-paced, deadline-driven environment
Advanced communication skills with a collaborative approach
Tech-savvy with strong Microsoft Office skills (Excel highly regarded)
Passion for fashion and delivering exceptional customer experiences

Whether we’re designing our latest fashion collection, learning, laughing, and collaborating as a team or providing expert styling advice to our loyal customers, these are a few of the values engrained in our DNA:

Think Customer
Respect for all
Keep it Simple
Take Responsibility
Act with Pace

If you’re excited to contribute to a growing global brand and play a meaningful role in our success, we’d love to hear from you. Join us as we continue to build on our 20‑year legacy and shape the future of Forever New.

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