Store Administrator

United States·Mercedes-Benz Of North Scottsdale-Az298 - PhoenixNormalmid

RetailStore Administrator

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Quick Summary

Key Responsibilities

Ensure our customers have a world-class car-buying experience at every step along their journey. Service: Assist customers and vendors by phone or in person to find the support they're looking for,

Technical Tools

RetailStore Administrator

Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work
Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Values-driven culture built on integrity, professionalism, excellence and teamwork.

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal and organizational skills.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
Prompt assistance to customers with courtesy, accuracy and professionalism.

Commitment: Ensure our customers have a world-class car-buying experience at every step along their journey.
Service: Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.
Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
Collaboration: Support the dealership sales and service team during events, service rush hours and as otherwise needed onsite, often during non-traditional hours.
Technical Expertise: Capably manage telephone switchboards to handle customer calls, and enter basic customer demographic information into the sales control system as required.

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

Exceptional customer service skills
Ability to clearly answer the phone and use the intercom
Strong organization skills and ability to multi-task
Ability to remain positive and professional in stressful situations
Ability to read and comprehend instructions and information
Ability to listen to customer and determine how to assist them
Proficient with Microsoft applications
Time Management skills and ability to prioritize
Excellent communication skills and works well in a team environment
Fast and accurate data entry skills
Ability to handle multiple calls at one time
Maintain professional appearance at all times

Supervisory Responsibility

N/A

Work Environment/ Physical Demands
Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position will require the employee to alternate sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear

Position Type/Expected Hours of Work
Store Business Hours with ability to work nights, weekends, and holidays as required

Required Education and Experience
High school diploma or equivalent.

Preferred Education and Experience
High School diploma or equivalent and one or more years experience answering calls in a high-volume setting

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License