IT Systems Administrator

About Panorama:
Panorama Education is a technology company building the leading platform for student insight and action in K-12. We help modern school systems understand what students need and take effective action. By bringing together academics, attendance, behavior, and engagement data with AI, we give educators the full picture of every student and the intelligence to decide what to do next. As a mission-driven company supporting 15 million students in 2,000 districts nationwide, the work we do has a direct line to student outcomes every day. Join us and help shape what education looks like for the next generation.

About the role:
We are seeking a skilled IT Systems Administrator I with a minimum of 4 years of experience to manage and support our organization’s IT infrastructure. The ideal candidate has strong hands-on experience with SaaS administration, identity and access management, endpoint support, and automation-driven workflows. This role requires a proactive mindset, strong operational judgment, and the ability to balance security, scalability, and employee experience.

• System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.
• VPN Management: Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners.
• Jira Administration: Administer and customize Jira, including workflows, automations, user permissions,SSO, MFA, group-based access controls,provisioning/deprovisioning, and integrations with other business systems.
• Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar).
• Okta Administration: Support identity and access management through Okta,and provisioning/deprovisioning, Okta Flow.
• Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.
• Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.
• Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.
• Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.
  

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).
• Minimum 4 years of experience in IT systems administration or a related role.
  

• Hands-on experience with Jira administration and customization (workflows, automations, dashboards).
• Proven experience managing Google Workspace environments (Admin Console, security settings, user lifecycle).
• Experience with Okta for identity and access management (SSO, MFA, user lifecycle).
• Hands-on experience with Jamf Pro for macOS device management (enrollment, policies, configuration profiles, patch management).
• Familiarity with macOS, Windows, and/or Linux environments.
• Basic scripting or automation experience (PowerShell, Bash, or Json) is a plus.
• Experience with Okta Flow for SaaS lifecycle automation, access governance, and security workflows.
  

• VDI experience, including exposure to virtual desktop environments (e.g., Azure Virtual Desktop, AWS WorkSpaces, Citrix, or similar).
• Experience with Aquera (or similar HRIS-to-IT automation platforms) for onboarding, offboarding, and employee change workflows.
• Exposure to IT automation, zero-touch provisioning, or workflow-driven IT operations.
• Strong understanding of VPN technologies, including configuration, monitoring, and troubleshooting.
  
  

• Google Workspace Administrator
• Okta Certified Professional
• CompTIA Network+ or equivalent
• Jamf Certified Associate or higher

• Strong problem-solving and critical-thinking abilities.
• Clear, confident communication skills with both technical and non-technical stakeholders.
• Ability to prioritize, execute, and adapt in a fast-moving environment.
• Ownership mindset with attention to detail and follow-through.