Revenue Operations Director (UK - Remote)

Parcelhero Group, founded in 2003, is a leading UK parcel delivery price comparison site, attracting over 5 million visitors annually. As a dynamic and forward-thinking technology company with over 130 remote employees worldwide, we are on a strong growth trajectory.

Driven by our commitment to innovative solutions and exceptional customer care, we offer excellent career growth opportunities, particularly as we continue to expand rapidly. We are now launching our new product, Parcelhero Pro, for DTC e-commerce merchants across the UK and the USA. This cutting-edge platform will empower retailers to streamline their shipping and fulfilment operations.

Our remote-first culture is collaborative and innovative, where every voice is heard, and we encourage initiative, adaptability, and ownership. If you're a dynamic and ambitious individual seeking a forward-thinking team, Parcelhero is the ideal fit.

Our Core Values: Committed to Quality | Create Amazing Experiences | Putting People First | Welcome Feedback | Inform, Educate, Innovate | Work Hard, Play Hard

Parcelhero Group is seeking a senior, strategic Revenue Operations Director to own and advance the full RevOps function across our Sales, Customer Success, and Marketing teams. This is a Director-level role reporting directly to the Chief Revenue Officer, and is a critical hire for the business as we scale our SaaS subscription products and deepen our commercial reporting for investors and the Board.

This is not a build-from-scratch role. Our tech stack is fully live, Salesforce has been recently overhauled and is in excellent shape, automated reporting is running across the business, and all sales and marketing tools are operational. We need a Director who can inherit a strong foundation and drive it forward: expanding Salesforce, building more sophisticated LTV and churn models, advancing automation, and delivering the forecasting and modelling capability the business needs at Board level.

You will manage a team and will be the strategic owner of Salesforce, our BI reporting infrastructure (Power BI, Azure, GA4), and the full sales and marketing technology stack, including DotDigital, Storyblok, Clay, TAMI, RingCentral, Five9, and Calendly. You will partner directly with the CRO, Sales Director, Customer Success Manager, and Marketing Director to ensure every commercial decision is grounded in accurate, timely data. Your focus is on strategic direction, advanced modelling, and commercial insight.

The ideal candidate is a deeply experienced RevOps leader with expert-level Salesforce knowledge, strong hands-on BI and modelling capability, proven people management experience, and a track record of building sophisticated revenue analytics in a fast-moving technology or logistics environment.

• Bachelor's Degree required. Business, Marketing, Finance, Computer Science, or a related field.

• 5+ years of experience in a Revenue Operations, Marketing Operations, or Sales Operations role.

• Proven experience directly managing a team in a RevOps or operations environment.

• Expert-level working knowledge of Salesforce CRM in a live commercial environment. Salesforce Administrator certification is a plus, but not required.

• Demonstrable, hands-on experience building LTV models, churn models, or revenue forecasting models.

• Demonstrable, hands-on experience with Looker, Power BI, and GA4.

• Proven experience managing and optimising a complex, multi-tool sales and marketing technology stack.

• Strong understanding of B2B sales and marketing dynamics. Experience in SaaS, logistics, or e-commerce is a significant plus, but not required.

• Track record of building and advancing reporting automation.

• Excellent project management, stakeholder communication, and documentation skills.

• Proficiency in Google Workspace (Gmail, Docs, Sheets, Slides).