Call Center Representative-Family Call Center

Call Center Representative-Family Call Center

The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals in our Family Call Center.

Parker's Family Call Center is an important communications link for family members of our patients and residents, providing excellent customer service and serving as a dedicated hot line to address patient and family concerns.

The Call Center Representative serves as the point of contact for questions, problem solving and as a resource for family members and loved ones calling the facility. He or she is responsible for providing accurate, prompt, friendly and courteous service and will manage calls from families, resolving or escalating concerns when necessary to provide excellent customer service.

Responsibilities Include:

• Answer incoming calls and respond to voicemails in a timely manner

• Answer questions, refer calls to other departments for follow up

• Provide excellent follow through, to ensure all requests are handled and resolved in a satisfactory manner

• Offer patient assistance and support

• Utilize Salesforce Data Management System to log all incoming calls

• Other responsibilities as needed

About Parker

The Parker Jewish Institute for Health Care and Rehabilitation, conveniently located on the Queens-Nassau County border in New Hyde Park, New York, is a non-profit health care facility that offers inpatient programs such as sub-acute/short term rehabilitation, long-term care and nursing home care, as well as community health services encompassing certified home health care and a comprehensive community hospice program that serves terminally ill patients in their own homes or in nursing facilities, including Parker's nursing home.

Quality care means hiring quality people, and Parker Jewish Institute for Health Care and Rehabilitation has a longstanding reputation for excellence and innovation in resident and patient care.

Why Work at Parker

• Friendly, collaborative team environment and exciting career growth opportunities providing an opportunity to learn, grow and have an impact on the overall results

• Excellent training and clinical education

• Accessible via public transportation

• Free parking on site for all staff

• On-site cafeteria offering breakfast and lunch

Position Qualifications:

• High School Diploma or equivalent

• Prior experience working in a call center or high volume customer service role

• Prior experience working in a health care environment a plus

• Excellent communication skills

• Proficient in Microsoft Office including Excel, data entry, documentation and report generation