IT Lead Specialist - Enterprise Infrastructure Intelligence / SolarWinds

Serve as the SolarWinds specialist responsible for governing and continuously improving the authoritative foundation for enterprise infrastructure telemetry. 

• →Administer and configure monitoring across network, server, virtualization, database, storage, cloud, and  related domains. 
  
• →Define enterprise discovery, onboarding, polling, retention, tagging, and monitoring standards. 
  
• →Develop monitoring templates aligned with service criticality. 
  
• →Build service, application, asset, location, technology-group, topology, and dependency views. 
  
• →Configure alert logic, suppression, deduplication, escalation, and event enrichment. 
  
• →Reduce blind spots, stale objects, duplicate alerts, and false positives. 
  
• →Integrate SolarWinds with the CMDB, ServiceNow, asset repositories, automation platforms, and analytical  environments. 
  
• →Establish telemetry-quality controls for coverage, accuracy, completeness, timeliness, and ownership. 
  
• →Enable API-based extraction and federation into the EII analytical plane. 
  
• →Maintain access controls, auditability, platform resilience, upgrades, capacity, and license optimization. 
  
• →Create reusable datasets for availability, performance, capacity, trend, and risk analysis. 

• Demonstrated experience administering and supporting SolarWinds in a large enterprise environment. 
• Strong knowledge of infrastructure monitoring across network, server, virtualization, database, storage, and  cloud domains. 
• Working knowledge of SNMP, WMI, APIs, polling, discovery, alerting, dependencies, and telemetry retention.
• Experience with Windows and Linux administration, SQL fundamentals, access controls, upgrades, capacity,  and platform resilience.
• Ability to troubleshoot complex monitoring issues and communicate findings to technical and leadership stakeholders. 

Preferred Skills

• SolarWinds NPM, SAM, NCM, VMAN, DPA, Log Analyzer, High Availability, and additional polling engines. 
  
• PowerShell, Python, SQL, REST APIs, and monitoring automation. 
  
• ServiceNow and CMDB integration, service mapping, dashboard design, and alert-noise reduction. 
  
• Cloud monitoring, AIOps concepts, capacity forecasting, and observability governance. 

Principal outputs 

• SolarWinds platform architecture and standards 
  
• Monitoring coverage reports 
  
• Infrastructure topology and dependency views 
  
• Curated infrastructure telemetry 
  
• Alert-quality and telemetry-quality scorecards 
  
• Platform health and capacity plans 
  
• Monitoring onboarding templates 

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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