Payjoy10mo ago

Merchant Operation Analyst

Taguig City · Taguig CityFull-Timemid

OtherMerchant Operation Analyst

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Quick Summary

Overview

About PayJoy PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

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OtherMerchant Operation Analyst

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

About PayJoy

PayJoy is a mission-driven company committed to enabling a billion individuals to access the modern financial system and attain financial success. Founded in 2015, PayJoy transforms smartphones into credit collateral, propelling unbanked consumers into the credit ecosystem. Operating in 8 countries, with over 8 million customers served, we relentlessly innovate to serve our customers better. At PayJoy, we transform lives by unlocking access to the modern financial system. Your role will help empower underserved individuals to step into a brighter financial future.

About the role

Merchant Operations is dedicated to providing administrative support in conjunction with internal and external stakeholders, to foster a satisfactory and positive relationship between PayJoy and our partners.

The Merchant Operations Analyst for PayJoy Philippines will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. This role will also provide support to our commercial team and their relationship with our partners through the use of internal tools and presenting relevant information.

In this role, they will monitor and improve merchant support metrics (e.g. onboarding turnaround time, requirement completeness, etc). Additionally, the hired candidate will forge strong alliances with the Commercial and Operations Manager in the Philippines, and other business operations and merchant support team members from other PayJoy-operating countries, ensuring they perform according to local expectations. This role will follow the standardization of PayJoy global merchant support metrics and initiatives (e.g. aligning a common cross-country approach for merchant support quality assurance ratings), seek for optimization of resources (e.g. creating guidance documents from the tools we are using), and manage reporting tasks. This role will be instrumental in the newly launched operations.

Partner Support & Operations: Handle partners’ queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPS

Documentation & Onboarding: Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.

Store Management: Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.

Operational Efficiency: Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.

Standardize localize, and run the partners' onboarding and support processes

Act as a subject matter expert regarding specific issues and concerns raised by the partners

Provide accurate, valid, and complete information by using the right methods/toolsProvide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers

Excellent verbal and written communication in English and Tagalog

Willing to work on-site in the Bonifacio Global City (BGC) area

Promoting automation mindset

Robust knowledge and experience in data analysis (Strong SQL, Phyton, Spreadsheet, and Excel skills).

Familiarity with ZOHO and Mode Analytic

Bachelor’s degree or equivalent

Minimum of 2 (two) years of working in merchant/business analysis(finance industry background is preferred)Interested in growing a career as a merchant operations professional and manager

Must be detail and process-oriented, and have experience working with robust SLAs Self-orientation, drive, and ability to communicate clearly and persuasively to customers

Comfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analytics

Reliable/strong internet connection (if needed to work from home)