Paytm5d ago

AI Solutions Architect

NoidaOn-rollmid

OtherAi Solutions Architect

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Quick Summary

Key Responsibilities

Customer Journey and Workflow Design: • Map end-to-end customer journeys across sales, support,

Technical Tools

OtherAi Solutions Architect

About The Team Paytm Intelligence is building next-generation AI platforms across two key areas: AI inference infrastructure and agentic AI solutions. Our focus is on enabling enterprises to move from AI experimentation to production-grade deployment with measurable business outcomes. In the agentic AI space, we are building solutions such as Outreach Manager, CLM agents, and domain-specific AI agents that automate complex customer journeys across sales, service, and operations. These systems go beyond traditional chatbots, orchestrating workflows, decisions, and actions across enterprise systems.

About the role: We are hiring an AI Agentic Solutions Architect to drive enterprise adoption of AI-powered workflow automation. This role sits at the intersection of business process transformation, AI systems, and enterprise sales. You will work directly with enterprise customers to understand their workflows, identify automation opportunities, and design agentic solutions that deliver measurable outcomes such as cost reduction, conversion uplift, and improved customer experience.

Location: Noida/Bengaluru

Experience: 7-10 years

Function: AI Solutions / Enterprise Sales Engineering

Responsibilities:

Customer Journey and Workflow Design:

• Map end-to-end customer journeys across sales, support, and operations

• Identify high-impact automation opportunities

• Design agent-driven workflows across systems and teams

Solution Architecture:

• Design agentic AI systems including orchestration, APIs, and integrations

• Combine LLMs, rules, and enterprise systems into scalable architectures

Business Value Articulation:

• Translate solutions into measurable outcomes such as cost reduction and conversion uplift

• Support deal teams with ROI narratives

POC and Deployment:

• Lead proof-of-concept engagements with clear success metrics

• Ensure POCs convert to production deployments

Stakeholder Engagement:

• Engage both business and technical stakeholders

• Handle scepticism from prior AI failures

Reusable Playbooks:

• Build repeatable solution frameworks across industries

• Enable sales teams with structured use cases

Superpowers/ Skills that will help you succeed in this role:

• 5–8 years in AI/ML, SaaS, or workflow automation

• Experience working with enterprise customers

• Strong understanding of customer journeys and business processes

• Familiarity with APIs, integrations, and enterprise systems

• Ability to communicate with both technical and business stakeholders

Key Result Areas (KRAs)

• Deal Impact: Influence deal progression and win rates

• POC Conversion: Convert pilots to production deployments

• Business Value Articulation: Deliver quantified outcomes

• Workflow Depth: Build strong, repeatable use cases

• Customer Credibility: Build trust with enterprise stakeholders

Why join us: Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times.

Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!