Team Lead-Fraud & Risk operations

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team Fraud & Risk Operations Associate / Sr. Associate

About the role: Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective.  

Document the details, analysis outcome, information accurately and thoroughly in the company's system. 

Analyze gathered information to identify patterns and trends.

Provide feedback and insights to internal teams based on gathered information.

Expectations/ Requirements: Any Graduate 

Analyzing data to identify insights in merchant transaction behavior or potential risk trend and translate these insights into risk strategies and roadmaps.

Coordinate with merchant through calls, mails to review and conclude the alerts logically. 

Perform a review and challenge control, identification, and prevention of potentially fraudulent activity.

Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process.

Coordinate with Internal & external stakeholders 

Conduct analysis of transaction data across merchant sites, providing insight into trends and customer behavior.

Manage risk cases covering the investigation and follow-up within the defined time frame.

Analysis to refine and improve key risk indicators used in the platform (including definition and acceptance testing).

Identify opportunities for improving data quality, reducing noise and false positives reported by internal quality teams.

Conduct an open source search to find relevant information to complete the investigation and review.

Capture information and documents and information from internal systems/teams as per established norms of banks’ KYC policy.

CDD/EDD of merchants, including periodic review of the line of business and other information available on the merchant/KYC.

Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring.

To be flexible to work on rotational shifts. 

Superpowers/ Skills that will help you succeed in this role. 

Should have minimum 1 to 3 Yrs years prior experience.

Good verbal and writing skills.

Proactive and Self driven

Good analytical skills.

Internal Personal Skills

Understanding of Technology and User Experience 

Good knowledge of SQL and MS office 

Why join us 

A collaborative output driven program that brings cohesiveness across businesses through technology 

A solid 360 feedback from your peer teams on your support of their goals

Respect, that is earned, not demanded from your peers and manager.

Compensation: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story