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Paytmpayments8mo ago

Team Lead Associate – VRM (Merchant Onboarding & Portfolio Management) 656

IndiaIndia·NoidaOn- rolllead
OtherManagementPortfolio Management
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Quick Summary

Overview

Role: Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management) Location: [Noida] Department: Merchant Onboarding & Portfolio Reporting To: Team Lead / Manager – Onboarding Role Overview As a VRM Associate, you will support merchants in completing their onboarding journey with…

Key Responsibilities

Connect with merchants over calls, emails, or chats to guide them through onboarding steps. Ensure submission and verification of required documents (KYC, KYB etc.).

Technical Tools
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Role: Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management)
Location: [Noida]
Department: Merchant Onboarding & Portfolio
Reporting To: Team Lead / Manager – Onboarding

Role Overview
As a VRM Associate, you will support merchants in completing their onboarding journey with Paytm Payments Services. The role involves guiding merchants through document submission, compliance checks, and basic integration readiness, ensuring smooth and timely activation along with portfolio management.

Key Responsibilities
Connect with merchants over calls, emails, or chats to guide them through onboarding steps.


Ensure submission and verification of required documents (KYC, KYB etc.).


Follow up with merchants on pending actions (docs upload, consent, docs rejected, risk rejected, agreement acceptance, etc.).


Coordinate with internal teams (Ops & Risk) for status updates or issue resolution.


Maintain accurate onboarding records in CRM/ERP/Tracker.


Provide basic guidance on payments integration steps and direct merchants to integration support teams when required.


Escalate complex cases or delays to Team Lead/Manager promptly.


Meet daily/weekly targets on merchant follow-ups and onboarding completions.



Required Skills & Competencies
Strong communication skills (English & Hindi/regional language).


Basic understanding of fintech/payments industry (preferred).


Comfortable with Excel/Google Sheets and CRM tools.


Ability to manage multiple follow-ups and handle high-volume portfolios.


Target-oriented, detail-focused, and proactive in resolving issues.



Educational & Experience Requirements
Graduate (any stream).


0–2 years of experience in telesales, operations, customer support, or onboarding roles.


Freshers with good communication and eagerness to learn are encouraged to apply.



Key Performance Indicators (KPIs)
Number of merchants onboarded (Lead → Go-Live).

Timely follow-up and closure of pending cases.

Accuracy of data entry and documentation.

Drop-off reduction at key onboarding stages.

Location & Eligibility

Where is the job
Noida, India
On-site at the office
Who can apply
IN
Listed under
Worldwide

Listing Details

Posted
October 7, 2025
First seen
March 26, 2026
Last seen
June 13, 2026

Posting Health

Days active
79
Repost count
0
Trust Level
23%
Scored at
June 14, 2026

Signal breakdown

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Team Lead Associate – VRM (Merchant Onboarding & Portfolio Management) 656
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