Customer Marketing Manager

• Honesty: You communicate transparently and build trust through your actions.
• Ownership: You take responsibility for outcomes and follow through on commitments.
• Collaboration: You value diverse perspectives and work effectively across teams.
• Improvement: You actively seek opportunities to learn, grow, and innovate.

• Remote, US - This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

The Customer Marketing Manager is an individual contributor role that is responsible for driving onboarding, expansion, and renewal efforts across PDQ’s suite of products. This role will work cross-functionally to own programs targeting engagement, loyalty, and advocacy, contributing to customer retention and revenue growth.  

• Independently develop, implement, and optimize customer marketing programs, such as cross-sell campaigns and onboarding efforts, with the direction of senior leadership.  
• Partner with other marketing teams including email marketing, content marketing, and product marketing to develop and deploy targeted customer marketing campaigns.  
• Facilitate and host customer marketing events, including cross-sell events, in collaboration with sales and technical product experts.  
• Proactively report on program performance, providing key insights to senior leadership to inform planning and prioritization.   
• Build, maintain, and present reports on supporting KPI performance as defined by senior leadership on a regular basis and in a timely manner.  
• Drive experimentation of new customer marketing opportunities and tactics based in competitive and audience research.  
• Collaborate with the broader marketing teams on customer marketing needs, such as go-to-market launches and customer communications.  
• Assist in analyzing data, including product usage, to understand customer pain points and engagement; providing ideas on how to address opportunities for improvement.  

• 5+ years of marketing experience  
• Previous experience driving successful customer marketing programs  

• Positive attitude and a passion for problem-solving  
• Experience managing and executing customer marketing campaigns across parts of the customer journey  
• Strong knowledge of customer marketing principles and tools  
• Strong organizational skills to independently execute numerous projects and initiatives by assigned due dates 
• Working analytical skills with the ability to interpret data and inform data-driven decisions  
• Demonstrated ability to collaborate across teams and drive results in a fast-paced environment  

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.