Regional Operations Manager

We deliver thousands of parcels every day across cities throughout the Netherlands, using smart planning, technology and electric cargo bikes. Leading retailers, marketplaces and e-commerce businesses rely on us to make urban delivery faster, more sustainable and more efficient.

Our proposition is: bring sustainable logistics infrastructure closer to consumers. With a strategic investor on board and clear ambitions to expand nationwide, we’re entering an exciting new phase of growth, building on a strong operational foundation and scaling Peddler to the next level.

As we grow, our focus is simple: continuously explore better ways to operate, improving planning, productivity, processes and cost efficiency while building an operation that can scale sustainably.

As Regional Operations Manager, you will work closely with our Head of Operations as the bridge between Peddler’s hubs and HQ. Your focus is on designing, improving and standardising how our hubs operate across the network.

You will work closely with Hub Managers and Hub teams to understand operational challenges and turn those insights into clearer processes, SOPs, tools and operating standards. Using data and feedback, you will identify bottlenecks, improve productivity and cost efficiency, and ensure improvements are implemented consistently across all hubs.

As Peddler grows, you will help turn what works today into a repeatable operating model that can be rolled out across new locations.

This role is for someone who combines structured process thinking with real-world operational understanding and enjoys bringing clarity, consistency and continuous improvement to a growing network.

• Oversee daily delivery operations across active cities, proactively identifying and resolving issues that impact service quality or cost.

• Work closely with Hub Managers and operational teams to ensure smooth day-to-day execution and consistent performance across cities.

• Take ownership of core operational initiatives and act as a key point of contact for hub-related operational topics.

• Implement and continuously improve standardised processes to increase hub efficiency, operational quality and cost control.

• Identify operational gaps and lead practical improvement initiatives from problem identification through implementation and follow-up.

• Partner with cross-functional teams (Tech, Finance, HR, Sales, and Planning) to coordinate smooth rollouts of operational changes.

• Build and maintain clear process documentation to ensure operational consistency and support the launch and scaling of new cities.

• Monitor daily operational KPIs, Monitor key operational KPIs and analyse local performance data to identify actionable insights, including Hub CPO, workforce planning, hub-related unfinished or failed deliveries, on-time hub readiness, and SOP/process compliance, while driving measurable operational improvements.

• Translate data into practical operational fixes, identifying root causes and friction points across hub and delivery workflows.

• Prepare routine performance updates, identify trends and risks, and drive follow-up actions with operational stakeholders.

• 2+ years of experience in operations, logistics, engineering, e-commerce or supply chain management, ideally within a fast-scaling or service-oriented environment (logistics, e-commerce, or direct-to-consumer).

• Proven track record of owning day-to-day operations and coordinating teams across multiple locations or operational areas.

• Strong analytical skills; you are comfortable using data to identify problems, prioritise opportunities, and implement pragmatic solutions.

• Strong understanding of day-to-day operational realities; you enjoy being close to field operations while also looking for ways to improve how the operation runs.

• Ability to work independently, prioritise effectively, and take ownership in a fast-changing environment.

• Strong stakeholder management and communication skills, with the ability to work effectively across operational and cross-functional teams.

• Professional fluency in English; Dutch is a plus.

• Hands-on, proactive, and structured, with the ability to balance daily troubleshooting with longer-term operational improvements.

• Available 40 hours per week and based in the Netherlands (onsite role).