Patient Care Coordinator

We are recruiting for a Full Time Patient Care Coordinator to join our outpatient services team in our Hagerstown clinic. In this role, the PCC is focused on supporting new referrals and establishing new patients. The PCC will handle customer service inquiries and coordinate evaluations for patients and therapists based on discipline, need, and insurance, as well as provide patient education as it pertains to the mission of PMC, and other assigned duties.

The PCC will demonstrate consistent professional conduct, have a positive attitude, and be detail-oriented. The role requires excellent verbal and written communication skills, excellent interpersonal skills, computer competency, and knowledge of standard office procedures and equipment. The PCC must be organized, self-motivated, and able to manage a demanding workload with accuracy.

This position will involve clerical duties, which may include, but is not limited to the following tasks:

Answer all incoming phone calls or respond to messages from prospective clients

Educate clients on therapy compliance, policies, fees, etc.

Schedule evaluations with appropriate therapist based on discipline, need, and insurance

Create patient charts and ensure insurance verification

Educate clients on flex scheduling

Review weather and sickness policy, including option for telehealth

Monitor data reports and flex list

Communicate with colleagues as necessary

Communicate regularly with client services staff in our other locations and with the billing team

Meet regularly with Client Services Manager

Track statistics

Job Type: Full Time

Benefits: (for eligible positions)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• TBD upon hire

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location