Manager, Project Management Office - US Remote

1. In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
2. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

The Manager of the Project Management Organization (PMO) will lead a team of Project Managers responsible for delivering successful projects across multiple product lines. This role combines leadership, operational excellence, and cross-functional collaboration to ensure smooth project execution, effective sales-to-services transitions, and high customer satisfaction. The ideal candidate will have strong project management experience, proven leadership skills, and a background in supporting sales teams.

• Manage and mentor a team of Project Managers, ensuring alignment with organizational goals and best practices.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Refine existing PMO processes and create missing processes to ensure alignment by the team on expected delivery and outcomes.
• Collaborate between managers and directors across all platforms to align existing processes, areas of improvement, and project outcomes.

• Partner with Sales teams to assist in pre-sales activities, including scoping and developing Statements of Work (SOW).
• Provide guidance on project feasibility, timelines, and resource planning during the sales cycle.
• Participate in pre-sales calls to define implementation processes and data gathering prior to contract signature.
• Help manage SOW, pricing, timeline, and CRS templates to be utilized with the team.
• Coordinate with sales leaders and other professional services leaders on pricing and licensing needs with platform enhancements and new features.

• Coordinate with product teams for platform enhancements as a client advocate based on project needs and feedback.
• Escalate product functionality that would enable closing a sale or putting a go-live at risk.

• Maintain ownership of a limited portfolio of projects, applying PMO standards and best practices while modeling effective project delivery and supporting continuous improvement across the organization.
• Oversee operational processes for multiple product lines, including project setups in project management tools.
• Coordinate sales-to-services transitions to ensure seamless handoff and customer experience.
• Serve as an escalation point for project-related issues, driving resolution, and maintaining client satisfaction.
• Maintain client satisfaction surveys for post implementation clients.
• Help to coordinate with Customer Success and Support teams with project transitions.
• Create monthly status reports and assist in the creation of board reports quarterly.
• Be responsible for monthly and quarterly utilization and productivity reporting.

• Bachelor’s degree in Business, Project Management, or related field.
• Minimum 6+ years of project management experience, with at least 3 years in a leadership role.
• Experience working closely with Sales teams and supporting sales enablement processes.
• Experience working with Smartsheet; certification in Smartsheet preferred

• Must be exceptional Project Manager in their own right
• Strong understanding of project management methodologies (PMP or similar certification preferred).
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple priorities across diverse product lines.
• Proficiency in project management tools and CRM systems.

• Percentage of projects delivered on time and within budget (Target: ≥ 90%).
• Customer satisfaction score (CSAT) or Net Promoter Score (NPS) for completed projects (Target: ≥ 8/10 or NPS ≥ 50).

• Average time to set up new projects in PM tools (Target: ≤ 2 business days).
• Accuracy and completeness of project documentation and SOWs (Target: ≥ 95%).

• Percentage of transitions completed without escalations (Target: ≥ 95%).
• Reduction in handoff-related delays (Target: ≤ 10% variance from planned start date).

• Employee engagement and retention rates within the PMO team.
• Percentage of team members meeting or exceeding individual performance goals.

• Average time to resolve escalations (Target: ≤ 48 hours).
• Reduction in repeat escalations for similar issues (Target: ≥ 20% year-over-year improvement).