Implementation Specialist (DACH)

Spain·Barcelonafull-timemid

Implementation SpecialistCustomer Success

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Quick Summary

Key Responsibilities

Lead cross-functional project teams to successfully implement new clients Initiate, plan, execute, control and close implementation projects, including developing

Technical Tools

Implementation SpecialistCustomer Success

About the Role

~1 min read

The Implementation team at Perk manages the onboarding of our new clients. We are looking for a German-speaking Implementation Specialist who will be responsible to successfully execute and launch the implementations within your portfolio.

As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client. Your success will be measured upon the onboarding completion and adoption of the Perk platform among your customers' users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process!

The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.

Responsibilities

~1 min read

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Lead cross-functional project teams to successfully implement new clients
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Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalising deliverables and building out client-facing communications
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Reviewing contracts, optimising resource management and validating process quality
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Serve as the first point of contact for client escalations during the implementation process
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Develop and implement strategy plans to achieve account ramp-up goals
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Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs
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Communicate complex and technical information in a manner that all audiences can easily understand
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Ensure that project team members have a clear understanding of timelines, tasks, risks and issues

Proven track record of managing and delivering projects in an international environment, including implementing products for different clients. Experience in a travel agency or in training is also welcome.
Native German and fluent English, written and spoken, with excellent communication skills in both.
An organised, structured way of working, with strong administrative skills, a keen eye for detail and the ability to analyse a situation and deliver clear recommendations.
Ability to build relationships with people at every level, internally and externally, and adapt your communication to each audience.
A strong customer focus, and a good fit with our culture and team.
A personal drive to make a difference, a taste for challenges and a can-do attitude. You’re a hard worker who’s willing to go the extra mile.
Passion for what you do, and the calm to handle pressure.
Smart, fast learner and tech savvy.

Nice to Have

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Studies in Project Management
Travel industry experience
Prior experience in a SaaS implementation role

What We Offer

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✓Receive competitive compensation and equity ownership in Perk.

✓Rest and recharge with our generous allocation of vacation days plus public holidays.

✓Take control of your physical health with your choice of private healthcare or a gym allowance.

✓Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.

✓Join our unforgettable Perk events, including our spectacular annual summer party.

✓Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.

✓Make your money go further with our flexible compensation plan.

✓Focus on your family with 17 weeks’ paid parental leave during your child’s first year.

✓Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.

✓Broaden your horizons with up to 20 "Work from Anywhere" days per year.

✓Nurture your language skills with in real-life English, Spanish and Catalan lessons.

✓Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

✓Let us help you move to one of our hubs with relocation support.

Talent Acquisition Interview - 30 mins - Virtual
Hiring Manager Interview - 30 mins - Virtual
Assessment Interview - 60 mins - IRL / Virtual
Values interview - 30 mins - Virtual

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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