Payments & Refunds Specialist – AmTrav

Join AmTrav, a subsidiary of Perk—a global “unicorn” valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human empathy to ensure business travelers are never stranded and always supported.

This is an excellent entry-level opportunity for anyone looking to build a career in the travel industry. Payments & Refunds Specialists are responsible for delivering AmTrav’s highest standard of service, ensuring travelers’ critical issues are resolved efficiently and with care. This is a back-office role—you won’t be working directly with clients, but instead partnering with hotels and vendors to make sure every traveler’s needs are met. Success in this role comes down to strong communication, sharp prioritization, and a genuine team-first mindset. If you thrive managing multiple accounts, juggling timelines, and keeping things moving behind the scenes, this one’s for you.

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  Make a high volume of outbound calls to hotels and travel vendors on behalf of our travelers.

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  Contact hotels to obtain folios, receipts, and other required documentation.

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  Follow up with travelers and travel administrators to collect updated payment information when needed.

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  Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.

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  Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.

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  Maintain accurate records and provide timely updates to ensure a seamless traveler experience.

• Previous travel industry experience is a plus, but not required—we're happy to train the right candidate.

• Spanish-language proficiency is a bonus but not required.

• Excellent written and verbal communication skills, with a strong ability to listen, empathize, and build rapport.

• Comfortable receiving coaching and feedback in a performance-driven environment focused on continuous development.

• Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.

• Proficient with Windows-based applications and comfortable working on a computer for extended periods.

• A positive, professional, and customer-focused attitude when interacting with both travelers and colleagues.

• Demonstrated ability to meet performance goals and maintain a strong, reliable work history.

• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.

• Monday-Friday 12pm-9pm CST OFF: Saturday/Sunday.

• Monday-Friday 8am-4:30pm CST for 4 weeks (HYBRID in the Chicago office)

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

#LI-Hybrid