Senior Deal Desk Team Manager

• Rebuild Deal Desk's operating model so the team spends its time on complex deal structuring and pricing strategy for high-value opportunities, not manual admin like company setup or payment profile processing — and put in place the triage, tools, and ways of working that make that shift stick.

• Decide what Deal Desk should own, support, automate, or hand off to other teams, and build the case for change with Legal, Finance, and Sales Operations leadership.

• Agree clear ownership and service levels for work that moves to other teams (for example, NDAs, supplier and financial forms, payment term changes, and downgrade/churn processing), so handovers actually stick.

• Build performance metrics and reporting to track deal velocity, team output, and the impact of process and automation improvements over time.

• Represent Deal Desk as a trusted, credible partner in cross-functional forums and with Sales leadership.

• Build, lead, and develop a team of Deal Desk professionals, setting clear goals and performance standards as the team matures into a more strategic function.

• Act as a coach-player: personally run point on Perk's most complex, highest-value deals, modelling the standard of deal structuring, negotiation support, and stakeholder management expected of the team.

• Own pricing governance and deal structuring for complex, non-standard commercial deals, balancing commercial risk with deal velocity.

• Mentor the team on complex deal structuring, pricing strategy, and commercial risk judgement, and coach them through escalations.

• Partner with Legal, Finance, Sales Operations, and Product to unblock deals and resolve cross-functional friction quickly.

• Own the relationship with our CPQ platform end to end, bringing prior experience owning a complex CPQ implementation elsewhere.

• Identify and drive improvements to CPQ configuration, pricing logic, and quoting workflows so Sales can quote and close faster with confidence.

• Act as the primary Deal Desk voice in Revenue Systems and CPQ/CLM tooling roadmap decisions.

• Own the automation roadmap for Deal Desk, with a clear mandate to remove manual, repetitive work from the team through AI and automation.

• Prioritise and deliver automation of the highest-impact manual workflows first, such as company and payment profile setup and post-signature subscription provisioning, which today account for a significant share of the team's ticket volume.

• Partner with engineering/systems teams to scope, sequence, and deliver automation initiatives, and track the time saved and volume shifted off manual processing.

• Evaluate and pilot AI tools for use cases such as contract redline review, NDA triage, and deal risk flagging, working closely with Legal.

• Act as Deal Desk's first line of defense on contract redlines and non-standard deal terms, escalating to Legal or Finance where needed.

• Own commercial governance frameworks, pricing and discounting policy, and approval structures across the function.

• Safeguard deal commercials, business risk, and revenue recognition implications on complex and non-standard deals.

• Strong Deal Desk experience within B2B SaaS, ideally spanning mid-market and enterprise segments.

• Proven experience leading a Deal Desk (or equivalent commercial/sales operations) team, with direct people management responsibility.

• A genuine coach-player: comfortable personally running complex, high-value deals while simultaneously leading and developing a team.

• Prior ownership of a complex CPQ platform, with a track record of driving measurable improvements to quoting, pricing, and deal velocity for Sales.

• Experience scoping and delivering automation and/or AI initiatives that reduce manual operational work, ideally in partnership with engineering or systems teams.

• Strong cross-functional stakeholder management skills, comfortable partnering across Legal, Finance, Sales Operations, and Product.

• Comfortable operating in a fast-changing, ambiguous environment where processes are still being defined and improved.

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