Technical Support Advisor (German) remote

Spain·Valenciamid

Customer SuccessTechnical Support

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Quick Summary

Key Responsibilities

Act as the first point of contact for dealers and end users via phone and email Troubleshoot technical issues and provide accurate and timely solutions Educate customers on product usage,

Technical Tools

Customer SuccessTechnical Support

Start: asap

Responsibilities

~1 min read

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Act as the first point of contact for dealers and end users via phone and email
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Troubleshoot technical issues and provide accurate and timely solutions
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Educate customers on product usage, updates and best practices
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Create and manage support tickets to ensure proper tracking and resolution
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Collaborate with internal teams to resolve complex or escalated cases
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Maintain accurate customer records and documentation in internal systems
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Take ownership of customer cases and progress them through to resolution or escalation

Requirements

~1 min read

Native or near-native level of German
Advanced level of English
Minimum 2 years of experience in Customer Service or Technical Support
Good customer service skills and the ability to understand customer needs
Strong listening and communication skills
Ability to troubleshoot technical issues and provide effective solutions
Ability to take ownership of cases and manage them through to resolution
Comfortable working in a customer service environment

Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00
Central office location in Barcelona
Fully paid training on the company and project
Career development programmes and specialised courses
Comprehensive training on the product, advanced technologies, and in-demand skills in the market
Guidance and tools to reach career potential