Manager Service Technical Support

Lead the technical support, installation, testing, commissioning and service readiness activities for Liquid Cooling solutions including CDU / XDU, SFN and Data Centre COLO projects. Provide technical leadership for domestic and export business deployments while ensuring successful project execution, customer satisfaction, safety, quality and operational excellence.

• Lead Level 1, Level 2 and Level 3 technical support for CDU, SFN and Liquid Cooling solutions.

• Provide troubleshooting guidance for mechanical, hydraulic, electrical, controls and BMS integration issues.

• Support field engineers, partners and customers during installation and commissioning activities.

• Develop technical procedures, troubleshooting guides, best practices and escalation processes.

• Oversee CDU and SFN installation, site supervision and commissioning activities.

• Review commissioning plans, site readiness, method statements and technical documentation.

• Ensure successful completion of pressure testing, hydro testing, coolant quality checks, system balancing and Integrated System Testing (IST).

• Support customer acceptance testing, punch closure and handover activities.

• Support global and export liquid cooling deployments from service readiness to site commissioning.

• Develop commissioning standards, deployment checklists, training materials and technical documentation.

• Coordinate with global engineering, product management, factory and service teams for technical clarifications and issue resolution.

• Provide remote and onsite technical support for international projects, as required.

• Build and enhance Liquid Cooling service capability across regions.

• Conduct technical training, certification support and competency development programmes for engineers and partners.

• Establish governance for commissioning quality, lessons learned and continuous improvement.

• Support creation of service tools, trackers, checklists and standard operating processes.

• Review commissioning reports, test records, risk assessments, method statements and quality documents.

• Ensure compliance with safety, quality, customer and commissioning standards.

• Support customer training, O&M handover, maintenance planning and long-term service strategies.

• Maintain project trackers, technical issue logs, punch lists and lesson-learned reports.

• Liquid Cooling Systems: CDU / XDU and SFN.

• Data Centre Infrastructure and COLO projects.

• HVAC, chilled water and hydronic systems.

• Pressure testing, hydro testing and leak detection.

• Commissioning, IST and HOTO process.

• BMS / controls integration and alarm troubleshooting.

• Project coordination and stakeholder management.

• Team leadership, training and capability building.

• Risk, safety, quality and documentation control.

• Successful execution of CDU and SFN deployment projects.

• High-quality technical support and improved customer satisfaction.

• On-time completion of Installation, Testing, Commissioning and IST activities.

• Service readiness for domestic and export Liquid Cooling business.

• Development of skilled and self-sufficient technical support capability.