Veterinary TeleAdvice Support, Virtual Care

(united States)Remotelead

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Quick Summary

Key Responsibilities

Provide compassionate, caring support to our helpline via phone, video, sms,

Requirements Summary

5+ years as a Veterinary Technician or Veterinary Assistant,

Technical Tools

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At Petfolk, we’re reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.

Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers. Our goal is lofty and requires confident, friendly, resilient professionals dedicated to making a difference in all the lives they touch each and every day.

Responsibilities

~1 min read

→Provide compassionate, caring support to our helpline via phone, video, sms, or chat
→Obtain histories and provide recommendations based on company protocols and procedures
→Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating a seamless transfer between Petfolk pet care centers and advanced care facilities.
→Ensure appropriate medical record management, accurately documenting client communications and interactions with medical teams. Exhibit expert ability to review specific patient information and quickly gain a general understanding of the pet’s relative medical history.
→When not actively communicating with pet parents, completing medical administrative duties which may include medical record review, estimate creation, lab result communication, prescription request processing, customer outreach and bookings. Other duties as assigned.

Requirements

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5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred
Bilingual (Spanish & English) preferred
Experience with triage/remote work preferred
Licensed Veterinary Technician preferred but not required
Must be willing to work EST 12PM-10PM
Full-time position availability
Must live in one of the following states: UT, AZ, OK, TX, AL, GA, FL, NC, SC, VA, IN and NY

What We Offer

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Our team is our most important asset. We're committed to caring for them with the same standards we have for pets and their people. Petfolk proudly offers a robust benefits package. See full details on our Careers Page