Compensation & Benefits Coordinator

Job Description:

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities. This is a temporary full-time position with an anticipated end date of July 2027.

The Total Rewards Coordinator is responsible for administering employee total rewards programs, including group benefits, leaves of absence, long-term disability (LTD), workers' compensation, bonus processing, and HRIS support. This role ensures the accurate and timely delivery of programs and services that support employee well-being, engagement, and retention. The Coordinator acts as a key resource for employees, managers, franchisees, and external providers, responding to inquiries and facilitating the resolution of benefits, leave, disability, and compensation-related matters, as applicable to their groups. They maintain accurate employee records, support compliance with legislative and company requirements, and coordinate processes related to employee accommodations and return-to-work programs. The role also contributes to payroll and LTD audits, reporting, onboarding initiatives, and continuous improvement projects that enhance the employee experience and operational effectiveness of the Human Resources function. In addition, the Coordinator will be involved in the Benefits Implementation Project.

• Assist with HRIS maintenance, configuration updates, and data integrity tasks. 

• Collaborate with HR and IT teams to troubleshoot and resolve system issues. 

• Manage assigned employee inquiries with a focus on timely, helpful, and employee-centric communication. 

• Support onboarding and employee experience initiatives such as new hire orientations, wellness events, and goodwill gift coordination. 

• Provide employment verification letters and other documentation as requested. 

• Participate in HR projects and committees, such as the social and wellness committees. 

• Support continuous improvement initiatives related to total rewards and employee service delivery. 

• Provide general administrative support to the HR team as needed. 

• Provide backfill for Receptionist on lunch and/or days off. 

• 1-2 years of administrative Human Resources experience including benefits administration. 

• Graduate of a post-secondary program with an HR or Business focus 

• Intermediate experience in Microsoft Word and Microsoft Excel (pivots, lookups, mail merges) 

• Ability to work in a fast-paced, collaborative and results driven environment.

• Proven ability to manage confidential and sensitive information in a professional manner.

• Attention to detail, able to prioritize and have a sense of urgency.

• Take the initiative to identify and suggest solutions to issues with an understanding of employee impact.

• Excellent verbal and written communication skills.

• Experience with workers’ compensation administration strongly preferred.

• Experience with Workday is an asset. 

We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.