Assistant Manager
Oh-Cleveland-mid
OtherAssistant Manager
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Quick Summary
Key Responsibilities
Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate all member requests,
Technical Tools
OtherAssistant Manager
Benefits:
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Dental insurance
- Free food & snacks
Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- New member sign-up.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Location & Eligibility
Where is the job
Oh-Cleveland-
On-site at the office
Who can apply
Same as job location
Listing Details
- Posted
- September 10, 2026
- First seen
- September 25, 2026
- Last seen
- October 2, 2026
Posting Health
- Days active
- 6
- Repost count
- 1
- Trust Level
- 18%
- Scored at
- October 2, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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