Front Desk Agent

• →Familiar with property, departments, hours of operation, and services & daily events of the resort.
• →Answer phone calls within 3 rings using proper greeting and etiquette.
• →Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• →Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
• →Ability to make long distance, international, or special billing telephone calls.
• →Monitor/respond to guest written requests via email / Zingle messaging service.
• →Answer basic Front Office related questions.
• →Properly send, receive, and log faxes in a timely manner.
• →Properly accept, log, and maintain guest mail in an organized manner.
• →Report, log, and follow-up on telephone equipment malfunctions.
• →Confirm, log, and deliver wake-up calls
• →Use and explain the use of TDD equipment for hearing impaired.
• →Assist team in completing daily responsibilities.

Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred.

Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences.

Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.