Head of Professional Standards

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery.  We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Be the driving force behind professional standards and innovation. In this influential role, you'll champion excellence across the organisation, providing expert leadership on SOPs, professional guidance, and regulatory standards. You'll collaborate with teams across the business to interpret complex requirements, support service development, and help shape the future of our operations through safe, compliant, and high-quality change.

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

·        Competitive contributory pension

·        Occupational sick pay

·        Long-service awards and refer-a-friend bonuses

·        Professional registration fees covered (GPhC, NMC, CIPD and more)

·        Cycle to Work and Green Car schemes (subject to eligibility)

·        Enhanced maternity and paternity pay

·        Flexible hybrid working to help balance work and home life

·        Private healthcare insurance at discounted rates (Aviva)

·        Employee Assistance Programme and in-house mental health support

·        Access to discounted gym memberships via Blue Light Card and benefits schemes

·        Regular health and wellbeing initiatives

·        Strong commitment to CPD, training and professional development

·        25 days’ annual leave, increasing with service

·        Buy and sell holiday scheme

·        Regular social events throughout the year

·        Lead the development, maintenance, and review of professional standards across the organisation.

·        Own the SOP framework, standards review cycle, professional guidance, and professional standards sign-off process.

·        Provide expert interpretation of professional standards and guidance to support consistent decision-making across the business.

·        Define professional acceptability criteria for high-risk and complex pharmacy services.

·        Ensure standards are clear, practical, and support consistent decision-making by pharmacists, PSPs, operational teams, and service leads.

·        Lead professional standards input into new services, service enhancements, digital patient journeys, prescribing workflows, and automated dispensing processes.

·        Lead the development and review of professional risk assessments associated with new services, standards changes, and high-risk workflows.

·        Ensure appropriate professional controls are identified and implemented to support safe, effective, and compliant service delivery.

·        Review incidents, assurance findings, complaints, concerns, and service changes to determine whether SOPs or professional standards require updating.

·        Lead and develop the PSP function, ensuring professional support is effective and aligned to business needs.

·        Ensure PSP standards support is consistent, risk-based, and aligned with agreed delegated authority frameworks.

·        Escalate significant professional risks, statutory matters, high-risk service decisions, and issues requiring senior professional judgement to the Deputy Superintendent Pharmacist and/or Superintendent Pharmacist as appropriate.

·        Current GPhC registration as a Pharmacist.

·        Significant experience in pharmacy practice, professional standards, clinical governance, or pharmacy operations.

·        Strong knowledge of UK pharmacy law, GPhC standards, and NHS and private pharmacy service requirements.

·        Experience developing, reviewing, and implementing SOPs, professional frameworks, and standards guidance.

·        Proven ability to interpret complex regulatory and professional requirements and translate them into clear operational standards.

·        Experience supporting service development, professional risk assessments, and decision-making within complex or high-risk pharmacy environments.

·        Strong stakeholder management, influencing, and communication skills, with the ability to collaborate effectively across clinical, operational, digital, governance, and service teams.

·        Demonstrated leadership capability, including leading teams, driving change, and influencing through functional leadership.

·        Excellent attention to detail, sound professional judgement, and a commitment to safe, compliant, patient-centred service delivery.

·        Ability to balance innovation, operational practicality, and patient safety while providing clear guidance in complex or ambiguous situations.

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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