Registered Pharmacy Technician

Location: Remote available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, KY, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

At PHIL, our mission is to improve medication adherence by making it simple and seamless for patients to receive their prescribed therapies. The Seasonal Pharmacy Technician plays a critical role in supporting prescription processing, insurance verification, claims resolution, prior authorizations, and pharmacy routing activities that help patients gain timely access to medications.

The ideal candidate is detail-oriented, tech-savvy, and experienced in navigating pharmacy operations, insurance workflows, and medication access processes within a fast-paced remote environment.

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  Process and enter electronic, faxed, and verbal prescription orders within pharmacy systems.

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  Review, verify, and update patient insurance information using payer portals and phone resources.

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  Determine when prior authorizations are required and submit authorization requests through payer-specific portals and vendor platforms.

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  Monitor, track, and troubleshoot prior authorization requests, claim rejections, denials, and escalations.

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  Resolve prescription processing issues by coordinating with provider offices, insurance carriers, and pharmacy partners.

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  Route and reroute prescriptions appropriately based on insurance requirements, pharmacy network restrictions, state regulations, transfer issues, and operational workflows.

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  Review clinical documentation for completeness and accuracy prior to authorization submission.

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  Navigate multiple pharmacy, operational, and vendor systems simultaneously while maintaining productivity and accuracy.

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  Document all activities, communications, and case updates thoroughly within company systems.

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  Collaborate with internal teams to address patient access barriers, pharmacy inventory issues, system outages, and other operational challenges.

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  Communicate professionally with prescribers, pharmacies, insurance carriers, and internal stakeholders to ensure timely resolution of issues.

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  Follow established workflows, quality standards, and compliance requirements while maintaining productivity expectations.

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  Support additional operational functions as business needs require.

• Active Pharmacy Technician license in state of residence (Required)

• Nationally Certified Pharmacy Technician PTCB or CPhT (Required)

• Minimum one year of experience as a Pharmacy Technician in a retail, specialty, mail-order, PBM, or healthcare-related environment.

• Experience with prescription processing, insurance verification, claims resolution, prior authorizations, or medication access support.

• Strong understanding of pharmacy operations and prescription workflows.

• Ability to navigate multiple software systems, payer portals, and operational platforms simultaneously.

• Strong written and verbal communication skills.

• Excellent organizational skills with strong attention to detail and accuracy.

• Ability to work independently while contributing effectively within a collaborative team environment.

• Reliable high-speed internet connection and dedicated remote workspace.

• Experience with specialty pharmacy, manufacturer support programs, or patient access services.

• Working knowledge of:

  • Insurance claim rejections and override processes

  • Prior authorizations and appeals

  • ICD-10 codes and prescription drug terminology

  • Medicare, Medicaid, and commercial insurance plans

  • Pharmacy claims adjudication and reimbursement processes

  • FSA/HSA payment considerations

• Customer service or patient support experience.

• Passion for helping patients access critical medications.

• Ability to thrive in a fast-paced and evolving environment.

• Strong problem-solving and critical-thinking skills.

• Self-motivated, dependable, and adaptable.

• Excellent multitasking and time-management abilities.

• Commitment to accuracy, process adherence, and exceptional service.

• Professional and collaborative approach when working with internal and external stakeholders.