HR Specialist, Premium Accounts - Merchant Business

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

HR Specialist

About: PhonePe (phonepe.com) is the leader in UPI based payments in India with a market share of more than 45%. Our goal is to make payments so easy, secure, and universally accepted that people never feel the need to carry cash or cards again. We already are witnessing the mobile revolution, which has changed the way we manage our money on the go. We see ourselves leading this change, through technology and dogged customer centricity. PhonePe went live in 2016 and today, we have 500+ million registered users - the first internet Indian company to do this and 35+ million merchants live on our platform.

Job Objective:

The role will develop and execute on the HR operations for the business by working closely with stakeholders in the region.

Responsibilities:
Talent Acquisition & Onboarding:
● To ensure workforce requirements are in sync with annual operating plan and organization & operating structure from a perspective of layers, spans, etc.
● Work with talent acquisition partner to identify different available avenues for sourcing of right talent.
● Review profiles, interview candidates and roll out offers with talent acquisition

Talent Management:

● To execute the performance management process with regular touch bases and final evaluation as per the decided timelines, for the assigned region
● Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level
● Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned region.

Business Partnering:

● Maintain strong individual connect and regular touch points with all employees from the assigned business groups
● Solve for front-line attrition by doing attrition analysis and taking corrective action
● Regular visit to sales offices in the regions and interact with the employees.
● Attend sales review meetings and market visits
● Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines

Capabilities & Requirements:

● MBA - HR with working experience of 1-4 years
● Exposure to start up environment is an added advantage
● Understanding of HR concepts and evolving HR practices
● Strong on execution rigour for completing tasks with high ownership

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