Senior IT Consultant (NYC)

Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.

Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.

The clients you'll work with are mainly made up of Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds) and Life Sciences Organizations. You'll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you'll love our culture.

A typical week is a mix of four-hour and eight-hour scheduled site visits, consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites or handling remote requests, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

You're an attentive, curious, sociable person who loves connecting with the people you support and working in a team environment. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You are skilled at using your professional experience to solve problems with your team and implement them with your clients. You look out for your people, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

• Soft skills (Leadership, personality, relationship-building, communication, stress management)
• Incredible sense of pride and passion for what you do with a team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
• Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed
• Collaboration - Ability to encourage camaraderie and work cooperatively within a team
• Experienced and comfortable supporting executive teams
• 5+ years of general IT support experience
• Attention to detail - Assist with the coordination of client projects, organize data and allocate consulting resources
• Extensive macOS and Windows Desktop experience
• Addigy/Jamf/Intune MDM (Device posturing) experience
• Working Knowledge of Active Directory / Azure AD
• Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)
• Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) [AWS, Google Cloud, Microsoft Azure]
• Aptitude (Ability to learn new technologies quickly)
• Troubleshooting (Ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• General understanding of network fundamentals including wireless mesh networks
• Experience with cloud ID services, Okta / DUO and other MFA/SSO providers
• Authorization to work in USA for any employer

• Prior experience supporting Capital Management (VC/PE/Hedge) or Life Sciences Firms
• Experience implementing Compliance Controls (related but not limited to HITRUST or SOX)
• Video-conferencing/AV experience
• Process Improvement - analysis of ticket trends and proactively looking for ways to improve the client and consulting experience.
• Solid understanding and experience of the client and consulting lifecycle 
• PowerShell & Scripting
• VoIP Support & Management
• Google Workspace Administration experience
• Previous experience in a consultative or MSP environment strongly preferred